New year’s resolution: Empowering better support in 2025

As the clock ticks down to midnight on December 31, resolutions will flutter like confetti into the new year. Some will vow to hit the gym, eat healthier, or finally declutter that garage. But for businesses, the resolution that truly matters in 2025 is clear: empowering better support.

Customer support is no longer just a ticketing system or an afterthought—it’s the heartbeat of every thriving business. With DevRev, we’re reimagining what it means to support customers. We’re talking about support that isn’t just reactive but proactive, intuitive, and delightful. This year, it’s time to do less but better—fewer handoffs, fewer delays, and fewer silos—while delivering support that wows.

The DevRev difference

At DevRev, we believe in connecting the dots between products, customers, and teams. Our platform is built to deliver a seamless experience. loop where customer feedback fuels product evolution and empowers teams to resolve issues faster, smarter, and with more heart.

Enter DevRev’s AgentOS—the superhero of support systems. Think of AgentOS as your all-in-one command center that transforms how your support team works. Gone are the days of toggling between multiple tools or drowning in a sea of unresolved tickets. With AgentOS, you can focus on doing less but achieving more:

• Unified workflows: A single platform for tickets, customer insights, and product feedback.
• Proactive support: AI-driven insights to identify issues before they escalate.
• Faster resolutions: Smart automations that prioritize high-impact tasks.

Let’s break it down:

Fewer clicks, more impact

Your agents didn’t sign up to be professional multitaskers; they signed up to help customers. AgentOS cuts down on busywork with streamlined workflows. With features like AI-driven ticket triaging and automated responses, your team can spend less time searching for answers and more time delivering solutions.

Empowering the “Aha!” moments

AgentOS doesn’t just resolve tickets; it connects support teams directly to the product development process. When customers voice their frustrations, it’s not just feedback—it’s a roadmap for improvement. With a two-way loop between support and product teams, you can turn pain points into delightful “aha!” moments for your users.

AI that works smarter, not harder

Say goodbye to repetitive tasks and hello to intelligent support. DevRev’s AI, powered by advanced models like Turing, can predict customer needs, suggest responses, and even handle queries autonomously. Your agents can focus on the nuanced, high-value interactions that truly make a difference.

Meet our happy customers

DevRev is trusted by innovative brands across industries, from SaaS startups to e-commerce powerhouses. Take Tough Trucks for Kids, for example—a toy company that saw its first response time improve by a staggering 83% after implementing DevRev.

Brands like Bolt transformed their help sites into lightning-fast self-service hubs with AI-native search, while Velocity Global streamlined global operations for 300+ users through seamless workflow automation.

ActionIQ reduced incident resolution times by 67% through unified integrations, and Uniphore shifted to a proactive support model with predictive AI tools.

With proven results like 4x faster troubleshooting and 40% reduced costs, DevRev is redefining customer support for the modern era.

Why 2025 is the year to do support differently

Customer expectations are skyrocketing. They don’t just want issues resolved—they want empathy, efficiency, and engagement. And the stakes are high: 96% of customers say service quality is a key factor in their loyalty to a brand. (Source: Microsoft)

But better support isn’t about doing more. It’s about doing less, better. Instead of adding more tools, tasks, or layers of complexity, businesses need to simplify and amplify. DevRev is built for this exact purpose: to empower teams to focus on the right tasks at the right time.

Think of AgentOS as the Marie Kondo of customer support—it helps you declutter, organize, and spark joy. It’s not just software; it’s a mindset. By doing away with inefficiencies and focusing on what truly matters, you can build support systems that scale effortlessly.

Pro tip for 2025: If your support team spends more time chasing tickets than celebrating customer wins, it’s time to rethink your resolution.

The road ahead

Empowering better support isn’t just a goal; it’s a journey. In 2025, let’s resolve to:

1. Delight customers: Prioritize empathy and efficiency in every interaction.
2. Empower teams: Give agents the tools they need to shine.
3. Drive growth: Turn customer feedback into actionable insights that fuel your product roadmap.

With DevRev, you don’t just manage customer support—you redefine it. Whether you’re a small startup or an enterprise giant, DevRev has the tools to help you empower better support in 2025.

So here’s to 2025, a year of doing less but achieving so much more. Let’s make every resolution count. Happy New Year! 🎆

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