Best ticketing software for hassle-free customer support
Create effortless customer experience for your clients with the power of GPT and analytics
Support users, not tickets.
“Ticket management is merely a system of record but we want to implement a system of action. DevRev allows us to be able to have a 2-way seamless flow of information without loss of context. That is the holy grail.”
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Trusted by leading technology companies
Ticketing platform that helps you retain and grow your customers
Smart, swift and seamless ticketing at your fingertips
Clustering
Gain insights by clustering common tickets with one click
Similar tickets
Solve common problems faster with similar ticket recommendations
Update customers in real time
Keep your customers informed in real time
Enable real-time bidirectional sync and easily create tickets directly from Slack
Search, sort, filter and cluster your tickets to extract insights in minutes
Solve common problems faster with similar ticket recommendations
Automate updates to customers and provide real-time information
Go beyond knowledge base resources, and deflect with generative AI
Make live-chat communication a breeze for your agents by letting GPT do the heavy-lifting. Generate human-like summarization from conversations and knowledge base links to help your customers with precise and accurate answers.
Deliver premium, next-generation customer support
SLA
Never miss a customer SLA and deliver round-the-clock support
CSAT
Track support performance with built-in customer satisfaction surveys
Customer Impact
Create an extensive customer view with product and end-user data
