ticketing

Best ticketing software for hassle-free customer support

Create effortless customer experience for your clients with the power of GPT and analytics

Support users, not tickets.

Author
Vinod Muthukrishnan CCO, Uniphore

“Ticket management is merely a system of record but we want to implement a system of action. DevRev allows us to be able to have a 2-way seamless flow of information without loss of context. That is the holy grail.”

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BENEFITS
Ticketing platform that helps you retain and grow your customers
Support with GPT-driven answers
Get personalized help in real time with natural language generated answers
Supercharge with AI teammate
Reduce response times with suggested answers and similar tickets
Extract product insight in minutes
Shrink analysis from days to minutes and prioritize for customer impact
Increase visibility to end users
Automate updates and real time awareness on development progress
SUPPORT
Smart, swift and seamless ticketing at your fingertips
  • Clustering

    Gain insights by clustering common tickets with one click

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  • Similar tickets

    Solve common problems faster with similar ticket recommendations

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  • Update customers in real time

    Keep your customers informed in real time

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  • technology

    Enable real-time bidirectional sync and easily create tickets directly from Slack

  • technology

    Search, sort, filter and cluster your tickets to extract insights in minutes

  • technology

    Solve common problems faster with similar ticket recommendations

  • technology

    Automate updates to customers and provide real-time information

Go beyond knowledge base resources, and deflect with generative AI

Make live-chat communication a breeze for your agents by letting GPT do the heavy-lifting. Generate human-like summarization from conversations and knowledge base links to help your customers with precise and accurate answers.

SUPPORT
Deliver premium, next-generation customer support
  • SLA

    Never miss a customer SLA and deliver round-the-clock support

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  • CSAT

    Track support performance with built-in customer satisfaction surveys

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  • Customer Impact

    Create an extensive customer view with product and end-user data

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    Experience the modern help desk software built for success.