Support

Get everything you’ve been looking for in your customer support software 

Use the power of GPT and analytics to come together as one team with one purpose - the customer

Support users, not tickets.

Author
Abhiram Kramadhati Former Director of Technical Support, Uniphore

"DevRev's extensive API-first platform enables us to scale while still delivering high-quality support to our customers."

Demo image

We respect your data. By submitting this form, you agree that we will contact you in relation to our products and services, in accordance with our Privacy policy.

With DevRev, you get

140%

Net retention

Improve retention, increase revenue, and reduce churn

70%

Deflection

Automate quick responses with GPT-powered chatbot

50%

Cost savings

Improve profitability by reducing customer support costs

5x

Faster resolution

Resolve faster with the power of AI and Analytics

Why DevRev?
Converge support and revenue teams
Build the knowledge graph of your product, customers and people on our vector databases
Powered by DevRev Turing AI
Build your support AI copilot in less than 5 minutes and deliver premium support effortlessly.
Extensibility with API and webhooks
Extensible automation engine with APIs, webhooks, JavaScript via predefined and highly customizable snap-ins.
Security Compliance
At DevRev we are committed to ensuring the highest level of security for our customers. We are pleased to announce that DevRev is SOC2 Type 2 compliant.
plug
GPT-powered chatbot for the ultimate conversational experience
  • Deflect

    Resolve queries automatically using DevRev Turing AI

    card image
  • Automate

    GPT-powered responses to automate Level 1 customer support

    card image
  • Self-serve

    Auto-suggest relevant articles and FAQs from your knowledge base

    card image
  • Route

    Seamlessly transfer unresolved queries to the in-house expert

    card image
SUPPORT
Ticketing done smart, swiftly, and seamlessly
  • Clustering

    Gain insights by clustering common tickets with one click

    card image
  • Similar tickets

    Solve common problems faster with similar ticket recommendations

    card image
  • Update customers in real time

    Keep your customers informed in real time

    card image
    SUPPORT
    Deliver premium, next-generation customer support
    • SLA

      Deliver service your customers can count on and never miss a customer SLA.

      card image
    • Customer satisfaction

      Track support performance with built-in customer satisfaction surveys

      card image
    • Create a rich view of customers

      Shared view of customer that joins with product and end-user data

      card image
      marketplace
      Create powerful integrations with all your favourite apps
      • Truly real-time bidirectional sync

        Bring order to chaos with real-time bidirectional sync

      • Automatically link tickets with issue

        Co-exist with the tools that your product and development teams use

      • Populate fields by default

        Automate integrations to auto-populate fields across apps

      • No system integrators required

        Integrate your favourite apps with minimal effort using snap-ins

      Powering the next generation of SaaS

      badge
      badge
      badge
      badge
      DevRev’s extensible API-first platform enables us to scale while still delivering high-quality support to our customers”
      author
      Abhiram Kramadhati

      Former Director of Technical Support, Uniphore

      Experience the future of customer support.