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Support

Get everything you’ve been looking for in your customer support software 

Use the power of GPT and analytics to come together as one team with one purpose - the customer

Support users, not tickets.

Author
Abhiram Kramadhati Former Director of Technical Support, Uniphore

"DevRev's extensive API-first platform enables us to scale while still delivering high-quality support to our customers."

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With DevRev, you get

140%

Net retention

Improve retention, increase revenue, and reduce churn

70%

Deflection

Automate quick responses with GPT-powered chatbot

50%

Cost savings

Improve profitability by reducing customer support costs

5x

Faster resolution

Resolve faster with the power of AI and Analytics

Why DevRev?
Converge support and revenue teams
Build the knowledge graph of your product, customers and people on our vector databases
Converge support and revenue teams
Powered by DevRev Turing AI
Build your support AI copilot in less than 5 minutes and deliver premium support effortlessly.
Powered by DevRev Turing AI
Extensibility with API and webhooks
Extensible automation engine with APIs, webhooks, JavaScript via predefined and highly customizable snap-ins.
Extensibility with API and webhooks
Security Compliance
At DevRev we are committed to ensuring the highest level of security for our customers. We are pleased to announce that DevRev is SOC2 Type 2 compliant.
Security Compliance
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GPT-powered chatbot for the ultimate conversational experience

  • Deflect

    Resolve queries automatically using DevRev Turing AI

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  • Automate

    GPT-powered responses to automate Level 1 customer support

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  • Self-serve

    Auto-suggest relevant articles and FAQs from your knowledge base

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  • Route

    Seamlessly transfer unresolved queries to the in-house expert

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SUPPORT
Ticketing done smart, swiftly, and seamlessly

  • Clustering

    Gain insights by clustering common tickets with one click

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  • Similar tickets

    Solve common problems faster with similar ticket recommendations

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  • Update customers in real time

    Keep your customers informed in real time

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    SUPPORT
    Deliver premium, next-generation customer support

    • SLA

      Deliver service your customers can count on and never miss a customer SLA.

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    • Customer satisfaction

      Track support performance with built-in customer satisfaction surveys

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    • Create a rich view of customers

      Shared view of customer that joins with product and end-user data

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      marketplace
      Create powerful integrations with all your favourite apps
      • Discord
      • Email
      • GitHub
      • Slack
      • Zendesk
      • Hubspot
      • Discord
      • Email
      • GitHub
      • Slack
      • Zendesk
      • Hubspot

      • Truly real-time bidirectional sync

        Bring order to chaos with real-time bidirectional sync

      • Automatically link tickets with issue

        Co-exist with the tools that your product and development teams use

      • Populate fields by default

        Automate integrations to auto-populate fields across apps

      • No system integrators required

        Integrate your favourite apps with minimal effort using snap-ins

      Powering the next generation of SaaS

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      DevRev’s extensible API-first platform enables us to scale while still delivering high-quality support to our customers”
      author
      Abhiram Kramadhati

      Former Director of Technical Support, Uniphore

      Experience the future of customer support.