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SupportMODERN SUPPORT

AI-powered customer service software

✔️ Enhance self-service support with intuitive chatbots

✔️ Automate routine tasks and boost agent productivity

✔️ Surface the right insights that optimize support

✔️ Connect your front and back offices seamlessly

Powering the next generation of technology companies

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What is customer service software?

As with any business, customers reach out to you for quick resolutions and instant access to information.

Customer service agents who are ready to help need a way to organize the mountain of incoming queries across channels, prioritize, and swiftly resolve them.

Meanwhile, in the background, customer support managers actively seek real-time metrics to assess trends and performance that save time and optimize support operations.

A robust customer service software helps you fulfill all these requirements, enhancing not only customer satisfaction but also boosting your company's bottom line.

What can the best customer service software do for you? Read on.

AI-POWERED SELF-SERVICE

AI-powered chatbots

Deflect queries and reduce ticket volume by 60%

Say goodbye to bot builders

Forget building complex decision trees to train chatbots. Create intent-aware, self-learning chatbots that evolve with each customer interaction

devrev-image-alt

Say goodbye to bot builders

Forget building complex decision trees to train chatbots. Create intent-aware, self-learning chatbots that evolve with each customer interaction

devrev-image-alt

Empower customers with a dedicated portal

Enable customers to search for solution articles, create tickets, track progress, and engage in conversations from a single place without scattered email chains

devrev-image-alt

Empower customers with a dedicated portal

Enable customers to search for solution articles, create tickets, track progress, and engage in conversations from a single place without scattered email chains

devrev-image-alt

Support pre-emptively before users face an issue

Reduce ticket volume and improve retention with in-app nudges that suggest fixes proactively

devrev-image-alt

Support pre-emptively before users face an issue

Reduce ticket volume and improve retention with in-app nudges that suggest fixes proactively

devrev-image-alt

Resolve queries at first contact

Provide contextual replies with Semantic Search-infused bots that scrape responses from the knowledge base without any human intervention

devrev-image-alt

Resolve queries at first contact

Provide contextual replies with Semantic Search-infused bots that scrape responses from the knowledge base without any human intervention

devrev-image-alt

Say goodbye to bot builders

Forget building complex decision trees to train chatbots. Create intent-aware, self-learning chatbots that evolve with each customer interaction

devrev-image-alt

Say goodbye to bot builders

Forget building complex decision trees to train chatbots. Create intent-aware, self-learning chatbots that evolve with each customer interaction

devrev-image-alt

Empower customers with a dedicated portal

Enable customers to search for solution articles, create tickets, track progress, and engage in conversations from a single place without scattered email chains

devrev-image-alt

Empower customers with a dedicated portal

Enable customers to search for solution articles, create tickets, track progress, and engage in conversations from a single place without scattered email chains

devrev-image-alt

Support pre-emptively before users face an issue

Reduce ticket volume and improve retention with in-app nudges that suggest fixes proactively

devrev-image-alt

Support pre-emptively before users face an issue

Reduce ticket volume and improve retention with in-app nudges that suggest fixes proactively

devrev-image-alt

Resolve queries at first contact

Provide contextual replies with Semantic Search-infused bots that scrape responses from the knowledge base without any human intervention

devrev-image-alt

Resolve queries at first contact

Provide contextual replies with Semantic Search-infused bots that scrape responses from the knowledge base without any human intervention

devrev-image-alt

A lot of our user’s queries today are handled by DevRev’s AI bot. A lot of these requests don't require human intervention, saving time not just for the support team but also for the customer. It's a wonderful experience, because users don't have to wait.

Dhruv Agrawal

COO & Co-founder, Shipsy

Read customer stories

Every time I speak to our customers, they tell me how awesome our customer support team is. When we were just using Slack, I was concerned about scaling. Now with DevRev, we’re able to scale and maintain the same level of support.

Kshitij Gupta

Co-founder & CEO, 100ms

Read customer stories

I see DevRev as changing the way we work. Our engagement with DevRev has felt more like a partnership than just buying something off the shelf. Our landscape is constantly changing and we’re frequently introducing new monitoring tools and pieces of information. The agility of the team in responding to these changes has been very impressive.

Abhiram Kramadhati

Director of Technical Support, Uniphore

Read customer stories

Advanced ticketing

Boost agent efficiency and make customer support 4X productive

Boost agent efficiency and make customer support 4X productive

  • Provide multi-channel support

    Bring in conversations from across channels into one inbox and provide swift replies to customers with GPT-powered AI-assist

  • Connect front and back offices

    Deliver accurate resolutions at every step by enabling cross-functional collaboration, instant access and maximum context to product information

  • Optimize agent workload

    Keep your customers in the loop with automated status updates while your agents focus on the diagnostics

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Automation and Analytics

Optimize support operations and increase net revenue retention by 140%

Optimize support operations and increase net revenue retention by 140%

  • Create KB articles instantlyImport knowledge from your website and docs instantly. DevRev's Turing AI refreshes KB articles based on customer interactions.
  • Eliminate tool sprawl and fragmented dataAlign support and product strategy by aggregating product, user and support data
  • Build automations using Natural LanguageAutomate complex customer support workflows with simple prompts in natural language
  • Explore the depths of your dataDerive meaningful patterns and information from past customer requests and interactions, and understand the contributing factors behind each metric
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Frequently Asked Questions

Customer service software is a tool used by businesses to manage and streamline their customer support operations. It helps handle customer inquiries, prioritize tasks, and provide timely resolutions across various communication channels.

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