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Join the companies that upgraded to DevRev for a smarter, AI-powered ticketing software experience.

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support ticket software

Why choose DevRev?

AI-powered ticketing that speeds up resolutions, boosts efficiency, and turns every customer interaction into a win.

Save 2.5 hours per agent daily—boosting efficiency by cutting out repetitive tasks.

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Slash TCO by 40% versus traditional systems, maximizing ROI.

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Drive 160% higher customer retention with unmatched support experiences.

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helpdesk ticketing software

Ticketing just got faster and smarter.

DevRev’s AI-enhanced capabilities transform ticket management, enabling teams to resolve tickets smarter, provide faster support, and improve communication.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

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Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

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Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

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Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

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Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

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Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

devrev-image-alt

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

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Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

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Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

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Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

devrev-image-alt

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

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Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

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Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

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Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

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Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

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Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

devrev-image-alt

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

devrev-image-alt

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

devrev-image-alt

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

devrev-image-alt

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

devrev-image-alt

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

devrev-image-alt

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

devrev-image-alt

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

devrev-image-alt

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

devrev-image-alt

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

devrev-image-alt

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

devrev-image-alt

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

devrev-image-alt

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

devrev-image-alt

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

devrev-image-alt

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

devrev-image-alt

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

devrev-image-alt

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

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CUSTOMER STORIES

Why our customers love us

By consolidating our operations into a single, comprehensive system, we've enhanced our ability to deliver quality customer experiences in today's complex business environment.
Vishnu RavikumarVP Strategy & Planning, Velocity Global
Better ticketing. Faster support. Automated updates.
Get Everything You Need in a Ticket Management Platform.

Choose better CX. Choose DevRev.

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