Deliver Faster, Smarter Customer Support with DevRev’s AI-Powered Helpdesk

Meet the Future of Helpdesk

Deliver Faster, Smarter Customer Support with DevRev’s AI-powered Ticket Management System

Join the companies that upgraded to DevRev for a smarter, AI-powered ticketing software experience.

support ticket software

Why choose DevRev?

Save 2.5 hours per agent daily—boosting efficiency by cutting out repetitive tasks.

Slash TCO by 40% versus traditional systems, maximizing ROI.

Drive 160% higher customer retention with unmatched support experiences.

helpdesk ticketing software

Ticketing just got faster and smarter.

DevRev’s AI-enhanced capabilities transform ticket management, enabling teams to resolve tickets smarter, provide faster support, and improve communication.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Omnichannel Customer Support

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Omnichannel Customer Support

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

CUSTOMER STORIES

Why our customers love us

“By consolidating our operations into a single, comprehensive system, we've enhanced our ability to deliver quality customer experiences in today's complex business environment.”

Vishnu RavikumarVP Strategy & Planning, Velocity Global

Better ticketing. Faster support. Automated updates.

Get Everything You Need in a Ticket Management Platform.

Choose better CX. Choose DevRev.

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Deliver Faster, Smarter Customer Support with DevRev’s AI-powered Ticket Management System

Join the companies that upgraded to DevRev for a smarter, AI-powered ticketing software experience.

Why choose DevRev?

Ticketing just got faster and smarter.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Smart Ticketing & Routing

DevRev’s Turing AI clusters similar tickets, routes them to the right agent, and provides context for faster resolutions by learning from historical data.

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

Omnichannel Customer Support

Seamlessly manage support across email, chat, social media, and in-app interactions, unifying customer communications on one platform, regardless of the channel.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Reporting and Analytics

Achieve a true Customer360. Gather all customer interactions and data into one dashboard, ensuring consistency and actionable insights.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Automate with Powerful Workflows

Automate L1/L2 support tasks with customizable workflows, leveraging your customer and product data to focus your team on resolving complex issues.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Native vs Bolt-on AI

Deflect, route, and cluster tickets with our AI-powered platform. Gain insights, speed up resolutions, and deliver faster support.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Maximize CSAT, Never miss an SLA

Boost CSAT with analytics and semantic search. Use a unified inbox prioritizing sentiment, severity, and impact to prevent breaches.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Session Replays & Incident Tracking

Gain full visibility with session replays, offering real-time context for support teams to understand and resolve technical issues more quickly.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Knowledge Base & Self-Service

Automatically generate knowledge base articles from interactions and past tickets, empowering customers to self-serve while reducing ticket volume and response times.

Why our customers love us

Choose better CX. Choose DevRev.