Native AI that assists, adapts, and automates support faster than Freshdesk ever could
- Perfectly handles dedupe, triaging, and routing
- Self-learns and deflects 80%+ L1 and L2 queries
- Helps human agents troubleshoot complex issues
AI-native platform
Built ground-up with AI at the core with fine-tuning, RAG, and knowledge graphs.
AI bolted on as an add-on, not core to the platform.
AI Agents
Advanced reasoning, truly personalized automation, complete transparency with Knowledge Graphs.
AI agents without Knowledge Graphs are less context-aware, less insightful, and less transparent.
AI workflows
Deeply integrated LLM-powered workflows that handle complex automations out of the box.
Rule-based workflow automation. Advanced automation restricted for higher plans.
2-way sync integrations
2-way sync for always up-to-date, accurate data across systems, enabling more reliable and context-aware automation.
Often comes only with 3rd party tools and often leading to lower context for AI agents and inconsistencies.
Seamless 2-way Data Sync
AI Knowledge Graph
Foundational Services
AI Agents and Apps
Faster, more accurate resolutions
AI agents instantly access up-to-date knowledge from across systems, reducing response times and eliminating misinformation.
Personalized, context-rich support
With our knowledge graph, agents (human or AI) understand the full context of the customer journey leading to relevant, tailored help every time.
Continuous learning and improvement
Every interaction updates the knowledge graph and improves the AI, creating a virtuous loop where support gets smarter and more proactive over time.
