Customizable, modular skills
Mix, match, and continuously update agent capabilities to keep up with changing customer and business needs.
Never miss an SLA
A unified inbox that prioritizes tickets by sentiment, severity, and impact to catch urgent issues fast.
Update end users in real-time
Keep the users informed and confident throughout the entire resolution process with transparent communication.
Churn prediction
Customer health monitoring
Ticket resolution
Sentiment evaluation
Severity detection
Categorization
Ticket and conversation summarization
Automated ticket triage and routing
and more...
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