Works
Create Work
Creates new work (issue, ticket) item. task and opportunity work types are supported in the beta version.
AuthorizationBearer <token>
All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request.
How do I find my token?
In: header
developed_with?array<string>
The IDs of the parts associated with issue.
Items
items <= 8priority?issue-priority
Priority of the work based upon impact and criticality.
Value in
"p0" | "p1" | "p2" | "p3"priority_v2?integer
Priority enum id of the work based upon impact and criticality. The allowed ids can be extended by the user. Stock allowed values:
{
"id": 1,
"label": "P0",
"ordinal": 1,
"overridable": true
},
{
"id": 2,
"label": "P1",
"ordinal": 2,
"overridable": true
},
{
"id": 3,
"label": "P2",
"ordinal": 3,
"overridable": true
},
{
"id": 4,
"label": "P3",
"ordinal": 4,
"overridable": true
}Format
int64sprint?string
The sprint that the issue belongs to.
Format
idtarget_start_date?string
Timestamp for when the work is expected to start.
Format
date-timeaccountstring
The ID of the account that the opportunity is associated with.
Format
idamount?number
Total opportunity amount.
Format
doubleannual_contract_value?set-money
The money value to create.
contacts?array<string>
Contacts involved in the opportunity.
customer_budget?number
Budget of the customer.
Format
doubleforecast_category?opportunity-forecast-category
Forecast category of the opportunity.
Value in
"commit" | "omitted" | "pipeline" | "strong_upside" | "upside" | "won"forecast_category_v2?integer
Forecast category enum ID of an opportunity. The allowed ids can be extended by the user. Stock allowed values:
{
"id": 1,
"label": "Omitted",
"ordinal": 1,
"overridable": true
},
{
"id": 2,
"label": "Pipeline",
"ordinal": 2,
"overridable": true
},
{
"id": 3,
"label": "Upside",
"ordinal": 3,
"overridable": true
},
{
"id": 4,
"label": "Strong Upside",
"ordinal": 4,
"overridable": true
},
{
"id": 5,
"label": "Commit",
"ordinal": 5,
"overridable": true
},
{
"id": 6,
"label": "Won",
"ordinal": 6,
"overridable": true
}Format
int64priority?opportunity-priority
Priority of the opportunity.
Value in
"p0" | "p1" | "p2" | "p3"probability?number
The probability of winning the deal, lies between 0.0 and 1.0.
Format
doublevalue?set-money
The money value to create.
embedded?boolean
Whether the task is embedded in the work.
priority?task-priority
Priority of the work based upon impact and criticality.
Value in
"p0" | "p1" | "p2" | "p3"start_date?string
Timestamp when the task was started.
Format
date-timeaccount?string
The account that the ticket is associated with.
Format
idchannels?array<ticket-channels>
Channels of the ticket.
channels_v2?array<string>
Channel IDs of the ticket.
group?string
The group that the ticket is associated with.
Format
idis_spam?boolean
Whether the ticket is spam.
needs_response?boolean
Whether the ticket needs a response.
rev_org?string
The Rev organization that the ticket is associated with.
Format
idseverity?ticket-severity
Severity of the ticket.
Value in
"blocker" | "high" | "low" | "medium"source_channel?string
The source channel of the ticket.
Format
textsource_channel_v2?string
Source channel ID of the ticket.
Format
idResponse Body
curl -X POST "https://api.devrev.ai/works.create" \ -H "Content-Type: application/json" \ -d '{ "type": "issue", "applies_to_part": "PROD-12345", "owned_by": [ "DEVU-12345" ], "title": "string" }'{
"work": {
"type": "issue",
"created_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"created_date": "2023-01-01T12:00:00.000Z",
"display_id": "string",
"id": "string",
"modified_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"modified_date": "2023-01-01T12:00:00.000Z",
"actual_close_date": "2023-01-01T12:00:00.000Z",
"applies_to_part": {
"type": "capability",
"display_id": "string",
"id": "string",
"name": "string",
"owned_by": [
{
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
],
"sync_metadata": {
"external_reference": "string",
"origin_system": "string"
}
},
"artifacts": [
{
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
}
],
"body": "string",
"custom_fields": {},
"custom_schema_fragments": [
"don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id"
],
"owned_by": [
{
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
],
"reported_by": [
{
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
],
"stage": {
"name": "string",
"notes": "string",
"ordinal": 0,
"stage": {
"display_id": "string",
"id": "string",
"name": "string"
},
"state": {
"display_id": "string",
"id": "string",
"is_final": true,
"name": "string"
}
},
"stock_schema_fragment": "don:core:dvrv-us-1:devo/example:custom_type_fragment/custom-type-fragment-id",
"subtype": "string",
"sync_metadata": {
"external_reference": "string",
"last_sync_in": {
"status": "failed",
"sync_date": "2023-01-01T12:00:00.000Z",
"sync_unit": {
"display_id": "string",
"id": "string",
"external_system_type": "adaas",
"is_archived": true,
"name": "string",
"sync_run": {
"mode": "initial",
"progress": {
"state": "completed"
}
},
"sync_type": "manual"
}
},
"last_sync_out": {
"status": "failed",
"sync_date": "2023-01-01T12:00:00.000Z",
"sync_unit": {
"display_id": "string",
"id": "string",
"external_system_type": "adaas",
"is_archived": true,
"name": "string",
"sync_run": {
"mode": "initial",
"progress": {
"state": "completed"
}
},
"sync_type": "manual"
}
},
"origin_system": "string"
},
"tags": [
{
"tag": {
"display_id": "string",
"id": "string",
"name": "string",
"style_new": {
"color": "string"
}
},
"value": "string"
}
],
"target_close_date": "2023-01-01T12:00:00.000Z",
"title": "string",
"actual_start_date": "2023-01-01T12:00:00.000Z",
"developed_with": [
{
"type": "capability",
"display_id": "string",
"id": "string",
"name": "string",
"owned_by": [
{
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
],
"sync_metadata": {
"external_reference": "string",
"origin_system": "string"
}
}
],
"estimated_effort": 0.1,
"priority": "p0",
"priority_v2": {
"id": 0,
"label": "string",
"ordinal": 0,
"value": null
},
"sla_summary": {
"closest_to_breach_metric": "string",
"org_schedule": {
"display_id": "string",
"id": "string",
"name": "string",
"status": "archived",
"timezone": "string",
"valid_until": "2023-01-01T12:00:00.000Z"
},
"remaining_time": 0,
"sla_tracker": {
"created_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"created_date": "2023-01-01T12:00:00.000Z",
"display_id": "string",
"id": "string",
"modified_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"modified_date": "2023-01-01T12:00:00.000Z",
"applies_to_id": "string",
"applies_to_type": "conversation",
"metric_target_summaries": [
{
"breached_at": "2023-01-01T12:00:00.000Z",
"completed_at": "2023-01-01T12:00:00.000Z",
"completed_in": 0,
"in_policy": true,
"is_out_of_schedule": true,
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"next_schedule_transition": "2023-01-01T12:00:00.000Z",
"org_schedule": {
"display_id": "string",
"id": "string",
"name": "string",
"status": "archived",
"timezone": "string",
"valid_until": "2023-01-01T12:00:00.000Z"
},
"remaining_time": 0,
"stage": "string",
"status": "string",
"target_time": "2023-01-01T12:00:00.000Z",
"warning_target_time": "2023-01-01T12:00:00.000Z"
}
],
"removed_sla_metric_history": [
{
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"removed_at": "2023-01-01T12:00:00.000Z",
"removed_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
}
}
],
"sla": {
"display_id": "string",
"id": "string",
"name": "string",
"sla_type": "external",
"status": "archived"
},
"sla_policy_id": "string",
"stage": "string",
"status": "string"
},
"stage": "breached",
"target_time": "2023-01-01T12:00:00.000Z"
},
"sla_tracker": {
"display_id": "string",
"id": "string",
"applies_to_type": "conversation"
},
"sprint": {
"type": "curated",
"end_date": "2023-01-01T12:00:00.000Z",
"id": "string",
"name": "string",
"start_date": "2023-01-01T12:00:00.000Z",
"state": "active"
},
"target_start_date": "2023-01-01T12:00:00.000Z"
}
}{
"detail": "string",
"message": "string",
"type": "artifact_already_attached_to_a_parent",
"existing_parent": "string",
"is_same": true
}{
"detail": "string",
"message": "string",
"type": "unauthenticated"
}{
"detail": "string",
"message": "string",
"type": "forbidden"
}{
"detail": "string",
"message": "string",
"type": "too_many_requests",
"retry_after": 0
}{
"detail": "string",
"message": "string",
"type": "internal_error",
"reference_id": "string"
}{
"detail": "string",
"message": "string",
"type": "service_unavailable"
}