Slas

Remove SLA Tracker Metric

Removes a metric from the given object's SLA.

POST
/sla-trackers.remove-metric

Authorization

AuthorizationBearer <token>

All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request. How do I find my token?

In: header

Request Body

metricstring

ID of the metric that is to be removed. If the metric has already been removed, there will be no effect.

Formatid
objectstring

ID of the object from which the metric is to be removed.

Formatid

Response Body

curl -X POST "https://api.devrev.ai/sla-trackers.remove-metric" \  -H "Content-Type: application/json" \  -d '{    "metric": "string",    "object": "string"  }'
{
  "sla_tracker": {
    "created_by": {
      "type": "dev_user",
      "display_id": "string",
      "id": "string",
      "display_name": "string",
      "display_picture": {
        "display_id": "string",
        "id": "string",
        "file": {
          "type": "string",
          "name": "string",
          "size": 0
        }
      },
      "email": "string",
      "full_name": "string",
      "state": "active"
    },
    "created_date": "2023-01-01T12:00:00.000Z",
    "display_id": "string",
    "id": "string",
    "modified_by": {
      "type": "dev_user",
      "display_id": "string",
      "id": "string",
      "display_name": "string",
      "display_picture": {
        "display_id": "string",
        "id": "string",
        "file": {
          "type": "string",
          "name": "string",
          "size": 0
        }
      },
      "email": "string",
      "full_name": "string",
      "state": "active"
    },
    "modified_date": "2023-01-01T12:00:00.000Z",
    "applies_to_id": "string",
    "applies_to_type": "conversation",
    "metric_target_summaries": [
      {
        "breached_at": "2023-01-01T12:00:00.000Z",
        "completed_at": "2023-01-01T12:00:00.000Z",
        "completed_in": 0,
        "in_policy": true,
        "is_out_of_schedule": true,
        "metric_definition": {
          "display_id": "string",
          "id": "string",
          "name": "string"
        },
        "next_schedule_transition": "2023-01-01T12:00:00.000Z",
        "org_schedule": {
          "display_id": "string",
          "id": "string",
          "name": "string",
          "status": "archived",
          "timezone": "string",
          "valid_until": "2023-01-01T12:00:00.000Z"
        },
        "remaining_time": 0,
        "stage": "string",
        "status": "string",
        "target_time": "2023-01-01T12:00:00.000Z",
        "warning_target_time": "2023-01-01T12:00:00.000Z"
      }
    ],
    "removed_sla_metric_history": [
      {
        "metric_definition": {
          "display_id": "string",
          "id": "string",
          "name": "string"
        },
        "removed_at": "2023-01-01T12:00:00.000Z",
        "removed_by": {
          "type": "dev_user",
          "display_id": "string",
          "id": "string",
          "display_name": "string",
          "display_picture": {
            "display_id": "string",
            "id": "string",
            "file": {
              "type": "string",
              "name": "string",
              "size": 0
            }
          },
          "email": "string",
          "full_name": "string",
          "state": "active"
        }
      }
    ],
    "sla": {
      "display_id": "string",
      "id": "string",
      "name": "string",
      "sla_type": "external",
      "status": "archived"
    },
    "sla_policy_id": "string",
    "stage": "string",
    "status": "string"
  }
}
{
  "detail": "string",
  "message": "string",
  "type": "artifact_already_attached_to_a_parent",
  "existing_parent": "string",
  "is_same": true
}
{
  "detail": "string",
  "message": "string",
  "type": "unauthenticated"
}
{
  "detail": "string",
  "message": "string",
  "type": "forbidden"
}
{
  "detail": "string",
  "message": "string",
  "type": "not_found"
}
{
  "detail": "string",
  "message": "string",
  "type": "too_many_requests",
  "retry_after": 0
}
{
  "detail": "string",
  "message": "string",
  "type": "internal_error",
  "reference_id": "string"
}
{
  "detail": "string",
  "message": "string",
  "type": "service_unavailable"
}