Rexera transforms real estate operations with knowledge-driven automation

The Company

Rexera is a cloud-based software company revolutionizing HOA and property management operations across the U.S. Their unified platform simplifies ARC requests, violation tracking, and resident communication—streamlining complex workflows for management companies and self-managed communities.

Serving over 350 clients across the real estate sector and with deep industry expertise, Rexera helps customers save time, reduce manual effort, and improve homeowner satisfaction.

The challenge: Disconnected tools creating operational inefficiencies

Rexera faced growing friction from fragmented operational systems that limited efficiency and scalability. Their setup included:

• Jira for managing development issues
• Slack for both internal and customer communications
• An in-house tool for operational management due to limitations of market solutions

These fragmented tools led to major inefficiencies. Data lived in silos, and key information didn’t flow between systems—causing breakdowns in collaboration, misalignment between support and development, and delays in resolving customer issues. Standardizing HOA processes at scale became increasingly difficult without a unified source of truth.

The solution: Switching to DevRev

Rexera selected DevRev in July 2023 to unify support and development operations, consolidate disconnected tools, and streamline workflows.

Implementation highlights:

• Comprehensive customer engagement channels (CEC) through Computer CX Agent
• Email integrations and in-app chat widget capabilities
• Integration with existing Slack workflows
• Deployment of Computer for User Insights to enhance information search and reporting
• Centralized access to organizational knowledge through Computer’s Memory

DevRev offered the unified platform we needed to connect our customer support and development teams while streamlining our operational workflows

Vishrut MalhotraCEO and Co-Founder at Rexera

The impact: Unified platform, enhanced knowledge management, improved workflows

Improved cross-functional collaboration

With DevRev, Rexera connects customer support and development teams more efficiently. Computer AirSync ensures seamless integration with Jira, mapping epics to enhancements for better workflow management and creating a single source of truth for customer issues and development priorities.

Unified knowledge access

The implementation of Computer’s Memory has transformed how support agents access information. Centralized knowledge management enables agents to efficiently find answers, reducing resolution times and improving effectiveness. Rexera has already achieved a 55% deflection rate for internal agents, and is expanding to enterprise-wide search capabilities.

Scalable solution for growth

Rexera took a phased approach:

• Initial focus on customer support integration
• Development of approval process workflows
• Vista customizations for workspace management

Enhanced customer experience

By unifying their platforms and connecting customer support with development, Rexera has improved its ability to standardize and digitize HOA processes during real estate transactions. This integration creates a more seamless experience for real estate professionals and homeowners navigating HOA requirements.

The Bottom Line: A transformation in real estate operations

Rexera’s implementation of DevRev delivers tangible benefits aligned with key business goals:

• Unified visibility & insights: A single source of truth reduces tool sprawl and strengthens collaboration.
• Instant & smarter self-service: HOA workflows and AI-driven support boost resolution speed and customer satisfaction.
• Higher efficiency & reduced costs: Centralized knowledge and automation significantly cut manual effort.

The success of the rollout has been so valuable that Rexera is committed to its DevRev partnership through October 2025, with plans for continued capability expansion.

Benefits:

• Support teams access information more efficiently with Computer’s Memory
• Development and support collaborate seamlessly via Computer AirSync
• HOA title workflows standardized and digitized more effectively
• Operational efficiency improved by reducing tool sprawl
• Faster customer issue resolution with Computer CX Agent
• 55% deflection rate for internal agents, reducing escalations and improving efficiency