Deepdub scales global AI support with DevRev’s conversational platform and intelligent knowledge automation

The company

Deepdub is a global leader in AI-powered voice technology, partnering with the world’s top streaming platforms and content creators to deliver high-quality multilingual dubbing at scale and with emotional nuance. Deepdub empowers studios to preserve performance authenticity while accelerating time-to-market.

Their Deepdub GO virtual studio enables creators to produce AI-generated voices, localized dialogue, and immersive audio content.

The challenge: Scaling global support with limited resources

Deepdub, a leader in AI voice dubbing technology, needed to support their rapidly growing global user base. Their studio platform, which helps content creators produce AI voices, dialogs, and audio content, attracted tens of thousands of users who required consistent 24/7 support.

With a relatively small support team, Deepdub needed an innovative approach to handle increasing support requests across multiple languages without expanding their team size.

The solution: Redefining support with DevRev

Deepdub selected DevRev to transform their customer support through conversational AI and a comprehensive knowledge system. The implementation included:

• Building an extensive knowledge base from existing information
• Deploying PLuG live chat to make self-service the preferred choice
• Creating automation for common support questions
• Generating new knowledge automatically from support conversations

The only reason we’re able to provide seamless 24/7 support to tens of thousands of users worldwide, without compromising on quality or responsiveness, is thanks to the capabilities we have from DevRev

Dekel BraunsteinVP Customer Success, Deepdub.ai

The impact: Unified knowledge, automated resolution, measurable results

Instant, personalized self-service

DevRev's conversational AI automatically responds to nearly 70% of customer questions, making self-service the preferred support option while freeing support agents to solve more complex issues.

These advancements allow Deepdub to maintain the high standards expected by global media clients while supporting a growing base of creators using Deepdub GO and the Voice API.

Unified and accessible organizational insights

The system automatically creates Q&As from completed support conversations, with over 2,000 AI-generated entries improving the knowledge base. When similar questions arise, customers receive immediate answers without needing human intervention.

Scalable solution for growth

The platform effectively supports:

• 24/7 global support coverage
• Tens of thousands of platform users through PLuG live chat

Minimized business impact

By connecting all their support information through DevRev, Deepdub provides faster resolutions and can identify potential issues before they affect customers.

The bottom line: A transformation in support operations

Deepdub's implementation of DevRev delivers meaningful business results:

• 65.8% of support questions resolved automatically
• 2,000+ AI-generated Q&As enhancing the knowledge base
• Thousands of customer conversations handled seamlessly through AI.
• Supporting a global user base without increasing team size

With over 65% of support queries handled automatically, our team can now focus on helping clients create amazing content with Deepdub GO.

Dekel BraunsteinVP Customer Success, Deepdub.ai

By adopting DevRev, Deepdub transforms its approach to customer support by:

• Connecting previously separate information sources
• Providing immediate, personalized self-service
• Allowing support teams to focus on solving complex technical problems
• Identifying and responding to issues quickly

These improvements directly impact Deepdub's bottom line through:

• Significantly reduced cost-per-resolution as the company scales
• Ability to expand globally without proportional support team growth
• Higher customer satisfaction leading to stronger retention

Faster time-to-resolution improving overall platform experience

Looking ahead: Next-gen AI adoption

As the partnership grows, Deepdub looks forward to upcoming DevRev features, including portal customization and multilingual support, with particular interest in voice agent integration to meet users' growing preference for voice interfaces over text.

They’ve also emerged as power users of DevRev, using it extensively to deliver a seamless support experience. What makes their journey unique is how their automation strategy evolved: starting with DevRev’s Turing bot, they soon moved to a custom version tailored to their needs, and are now early adopters of custom AI agents.

With early access to this capability, Deepdub reports impressive results, showcasing how rapidly they’ve matured in their AI space.

Benefits:

• Support agents focus on solving complex problems rather than routine questions
• The team provides global support without expanding headcount
• Knowledge automatically improves through AI-generated content
• Customers get immediate answers through automated self-service
• Support quality remains high even as Deepdub grows globally