Articles by the contributor
There's nothing zen about your legacy support CRM
It’s high time to reimagine customer support based on first principles - no legacy assumptions, no retrofitting antiquity. Organizations everywhere are struggling with SaaS sprawl, growing complexity, and data locked in rigid silos. These problems don't fade away with time - they only compound as teams grow in size and complexity.
Lightning fast support⚡️Like a pit-crew 🏁
Rev up your customer support to pit crew speeds with DevRev's precision-tuned SLAs and ensure your team hits every response time target.
Generative AI for Customer support: Time to embrace? [2024]
Generative AI revolutionizes 24/7 customer support by enhancing real-time query processing, automated responses, and reducing support agent burnout.
Solving Customer Support’s biggest problems with AI Agents