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Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.

Jeel Patel

Marketing at DevRev

author

Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.

Omnichannel customer service: strategy & best practice guide [2024]

14 min readOmnichannel customer service: strategy & best practice guide [2024]

Jeel Patel

What is a knowledge base? How to build & manage in 2025

12 min readWhat is a knowledge base? How to build & manage in 2025

Jeel Patel

Customer service voice: Strategies to choose with examples

10 min readCustomer service voice: Strategies to choose with examples

Jeel Patel

Customer service professionals: key roles in 2024

10 min readCustomer service professionals: key roles in 2024

Jeel Patel

The importance of customer service strategy and its benefits explained

12 min readThe importance of customer service strategy and its benefits explained

Jeel Patel

What is it service desk? Key components & benefits

9 min readWhat is it service desk? Key components & benefits

Jeel Patel

8 ways to build strong customer trust in 2025

10 min read8 ways to build strong customer trust in 2025

Jeel Patel

Steps involved in Choosing the right CRM software [2024]

13 min readSteps involved in Choosing the right CRM software [2024]

Jeel Patel

What’s the difference between customer loyalty and customer retention?

10 min readWhat’s the difference between customer loyalty and customer retention?

Jeel Patel

Automated customer engagement: Implementation, benefits, & 3 use cases

12 min readAutomated customer engagement: Implementation, benefits, & 3 use cases

Jeel Patel

14 effective ways to deliver good customer service in 2024

21 min read14 effective ways to deliver good customer service in 2024

Jeel Patel

What is a Customer Feedback Form? [Tip & How It Works]

10 min readWhat is a Customer Feedback Form? [Tip & How It Works]

Jeel Patel

Building customer loyalty in 2024: Strategies & measurement

12 min readBuilding customer loyalty in 2024: Strategies & measurement

Jeel Patel

Best Free CRM: [Analysis on Features, Pros & Cons]

33 min readBest Free CRM: [Analysis on Features, Pros & Cons]

Jeel Patel

Benefits of CRM software and key takeaways [A 2025 guide]

14 min readBenefits of CRM software and key takeaways [A 2025 guide]

Jeel Patel

Understanding customer analytics: Its uses, process, and best practices

10 min readUnderstanding customer analytics: Its uses, process, and best practices

Jeel Patel

Customer satisfaction score (CSAT): how to measure? Pros & cons

21 min readCustomer satisfaction score (CSAT): how to measure? Pros & cons

Jeel Patel

Chat vs. Messaging: understanding the distinction

11 min readChat vs. Messaging: understanding the distinction

Jeel Patel

Customer Data Platform: Why It's Needed Now?

12 min readCustomer Data Platform: Why It's Needed Now?

Jeel Patel

Customer analytics explained: types and implementation guide 2024

15 min readCustomer analytics explained: types and implementation guide 2024

Jeel Patel

8 types of customer complaints and their resolutions

17 min read8 types of customer complaints and their resolutions

Jeel Patel

Ticketing system explained: Everything you need to know [2024]

14 min readTicketing system explained: Everything you need to know [2024]

Jeel Patel

How to improve first reply time explained [Formulas to calculate FRT, AFRT]

11 min readHow to improve first reply time explained [Formulas to calculate FRT, AFRT]

Jeel Patel

Customer feedback: 7 ideas to turn into action

10 min readCustomer feedback: 7 ideas to turn into action

Jeel Patel

A guide to 5 different types of customer service

11 min readA guide to 5 different types of customer service

Jeel Patel

What is Customer Retention? Here are 10 Tips to Use in 2025

9 min readWhat is Customer Retention? Here are 10 Tips to Use in 2025

Jeel Patel

Difficult customers: who are they and tips to handle them in 2024

17 min readDifficult customers: who are they and tips to handle them in 2024

Jeel Patel

Angry customers: communication tips, email & live chat templates

12 min readAngry customers: communication tips, email & live chat templates

Jeel Patel