Jeel Patel, a marketing team member at DevRev, excels in writing about customer support, CRMs, and startups. His expertise shine in every piece!
Jeel Patel
Member of Marketing Staff
Articles by the contributor
Top 9 customer service trends you shouldn’t miss (2024 updated)
Discover the latest trends shaping customer service in 2024. From AI chatbots to personalized experiences, see what's driving success in today's market.
The Ultimate Guide to Omnichannel Customer Service: Definition, Benefits, & Expert Tips
Discover the power of omnichannel customer service with our ultimate guide! Learn the definition, benefits, and expert tips to enhance your customer experience.
What is a knowledge base? And why do you need one?
Learn the significance, usage, benefits, and process to build a knowledge base. From basics to some examples of best knowledge bases and software to use!
Customer service voice and tone: Importance, tactics, and examples
Explore the importance of choosing the right customer service and tone, along with its impact and tactics, with examples.
The silent heroes of business success: Customer service professionals
Discover the vital role of customer service professionals. Explore their responsibilities, essential skills, and tools for enhancing business success.
What is a customer service strategy and how to create one?
Elevate your customer relationships with a well-crafted customer service strategy - explore the path to success and growth.
Efficiency unleashed: The role of an IT Service Desk in modern tech businesses
Discover the transformative power of IT Service Desks in modern businesses. Learn what is a service desk, how's it different from a help desk!
8 Must-know strategies to build customer trust
Discover the key role of customer trust in business success. Learn key strategies to earn and maintain customer trust in tech companies.
The Ultimate Guide: How to Choose the Right CRM Software For Your Business
Explore our guide to choosing the right CRM software for your business, transforming customer relationships, and enhancing efficiency with essential features.
24/7 support: Overview, solutions, and benefits
Customer Retention vs Customer Loyalty: Understanding the difference
Unlock the power of customer retention vs customer loyalty to build enduring customer relationships. Learn differences, similarities, and how they help!
Understanding automated customer engagement: Overview, strategies, & use cases
Discover strategies, benefits, and use cases of automated customer engagement. How automation is revolutionizing customer experiences, and enhancing efficiency?
Unpacking good customer service- the DevRev approach
What does good customer service mean to you? Explore 14 ways to deliver high-quality support and foster excellent customer service, as a tech business owner!
Customer feedback form: Tips + FREE template
From data collection to action plans, discover how customer feedback form can drive success in your business.
What is Customer Loyalty: A detailed guide
Explore the world of customer loyalty. Learn its importance, strategies, and benefits with our detailed guide.
10 Best free CRM softwares for ultimate success
Explore our guide on the 10 best free CRM software systems for your business success in 2024.
Top 11 benefits of CRM system: Boosting efficiency and customer loyalty
Unlock enhanced customer relationships with our comprehensive blog on the benefits of CRM systems. Learn how CRM can propel your business towards success.
Customer analytics: Actionable insights for sustainable growth
Learn about customer analytics in detail with the best practices to unlock consistent business growth.
Mastering customer satisfaction: A deep dive into customer satisfaction score (CSAT) and beyond
Unlock the secrets of customer satisfaction score (CSAT) with our in-depth guide. Learn strategies, gain insights, and enhance customer experience.
Chat vs. messaging: differences, processes, and benefits
Learn the differences between chat vs. messaging and make informed decisions to build an effective customer support strategy. The main difference is the...
What Is Customer Service? Explained In Simple Terms
Learn what customer service is for tech and SaaS companies and why it is important. Get to know different types, objectives, examples, and much more!
Customer data platform 101 - everything you need to know about CDPs
Unlock the potential of a Customer Data Platform (CDP) with an in-depth guide,and stay ahead in the data-driven age. Learn the what, why, and how behind CDPs
A roadmap to understand different types of customer analytics
Discover how businesses leverage customer insights by enhancing customer satisfaction and boosting ROI using different types of customer analytics.
How to handle customer complaints? 8 common examples and ways to solve them
Learn how to deal with unhappy customers through 8 different customer complaint examples. Also learn responses to solve them, for better customer retention.
What is a ticketing system? A comprehensive guide
First reply time: A detailed understanding and 3 ways to lower the metric
Learn how to calculate and track your first reply time, and actionable ways to drastically lower the metric. Tips to track and fulfill SLAs!
Unlocking the power of Customer Feedback: A guide for businesses
Elevate your business with actionable insights. Explore the importance and strategies of harnessing customer feedback for growth of your technology business.
Exploring the Different Types of Customer Service
Explore the various types of customer service, including in-person, phone, email, and chat support. Learn how to provide exceptional service to your customers
10 proven customer retention strategies for a better CRR (2023 updated)
Discover the top customer retention strategies to foster loyalty and amplify returns. Dive into actionable insights that elevate your business relationships!
Revolutionizing customer interactions: The power and potential of AI for customer experience
Enhance your customer interactions with AI. Explore the real-world examples and future projections in redefining customer experiences.
How to deal with difficult customers: 7 tips with examples
Dealing with difficult customers is a challenge. There are 5 types of difficult customers, learn about them and also the strategies needed to deal with them.
Customer service training - How to turn your employees into customer champions
The complete toolkit for how to deal with angry customers
Discover effective ways to handle angry customers with grace and turn negative experiences into positive outcomes. Free templates inside!