Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.

Jeel Patel

Marketing at DevRev

author
Discover Jeel, an author in product development and GTM strategy, blending his passion with vivid creativity.
What Is Omnichannel Customer Service? Benefits & Best Practices for 2025
14 min readWhat Is Omnichannel Customer Service? Benefits & Best Practices for 2025
Customer service voice: Strategies to choose with examples
10 min readCustomer service voice: Strategies to choose with examples
Customer service professionals: key roles in 2025
10 min readCustomer service professionals: key roles in 2025
How to Develop a Winning Customer Service Strategy for Success
12 min readHow to Develop a Winning Customer Service Strategy for Success
What Is an IT Service Desk? Everything You Need to Know
9 min readWhat Is an IT Service Desk? Everything You Need to Know
8 ways to build strong customer trust in 2025
10 min read8 ways to build strong customer trust in 2025
How to Choose the Right CRM Software: A Step-by-Step Guide
13 min readHow to Choose the Right CRM Software: A Step-by-Step Guide
What’s the difference between customer loyalty and customer retention?
10 min readWhat’s the difference between customer loyalty and customer retention?
Automated customer engagement: Implementation, benefits, & 3 use cases
12 min readAutomated customer engagement: Implementation, benefits, & 3 use cases
14 effective ways to deliver good customer service in 2024
21 min read14 effective ways to deliver good customer service in 2024
Customer Feedback Forms: Best Practices & Tips for Maximum Responses
10 min readCustomer Feedback Forms: Best Practices & Tips for Maximum Responses
What Is Customer Loyalty? Strategies to Build and Measure It in 2025
12 min readWhat Is Customer Loyalty? Strategies to Build and Measure It in 2025
Top Free CRM Tools for 2025: Features & Limitations
33 min readTop Free CRM Tools for 2025: Features & Limitations
5 Ways CRM Software Can Transform Your Business in 2025
14 min read5 Ways CRM Software Can Transform Your Business in 2025
What Is Customer Analytics? Uses, Process & Best Practices
10 min readWhat Is Customer Analytics? Uses, Process & Best Practices
What Is Customer Satisfaction Score (CSAT) & How to Measure It?
21 min readWhat Is Customer Satisfaction Score (CSAT) & How to Measure It?
Chat vs. Messaging: understanding the distinction
11 min readChat vs. Messaging: understanding the distinction
What Is a Customer Data Platform & Why Does Your Business Need One?
12 min readWhat Is a Customer Data Platform & Why Does Your Business Need One?
Types of Customer Analytics: How to Leverage Data for Success
15 min readTypes of Customer Analytics: How to Leverage Data for Success
Handling Customer Complaints: 8 Types and the Best Resolutions
16 min readHandling Customer Complaints: 8 Types and the Best Resolutions
Choosing the Right Ticketing System in 2025: Features and Benefits
14 min readChoosing the Right Ticketing System in 2025: Features and Benefits
What Is First Reply Time (FRT) and How to Improve It in 2025
11 min readWhat Is First Reply Time (FRT) and How to Improve It in 2025
The 5 Types of Customer Service You Should Be Using for Success
11 min readThe 5 Types of Customer Service You Should Be Using for Success
10 Powerful Customer Retention Strategies to Boost Loyalty in 2025
9 min read10 Powerful Customer Retention Strategies to Boost Loyalty in 2025
Types of Difficult Customers & How to Respond Effectively
17 min readTypes of Difficult Customers & How to Respond Effectively
How to Handle Angry Customers: Communication Tips & Templates
12 min readHow to Handle Angry Customers: Communication Tips & Templates