How Spotnana uses support insights from DevRev in its VoC program
Led by Jason Viglione, the Manager of Technical Support at Spotnana, a renowned travel-as-a-service platform, this session will pull back the curtain on how to effectively leverage support tickets. Jason will shed light on:
How Spotnana leverages DevRev to streamline support processes
How Spotnana strategically integrates support ticket insights to drive its VoC programThe significance of democratizing customer support data across the organization, bridging gaps between support, customer success, and product teams.- Date21 March, 2024
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Learn about the advantages of integrating support data into your VoC program. Get strategies to extract actionable feedback to empower success, sales, and product teams. Move beyond conventional survey results to gain deeper insights into customer satisfaction.