WEBINARDelivering delight with AI: Women leaders share perspectives on their journeys and the future of support
About the webinar
Delivering delight with AI: Women leaders share perspectives on the future of support
Join us for an inspiring webinar where two distinguished women leaders in customer support share their journeys from entry-level positions to executive roles, and discuss how they are harnessing the power of AI to deliver exceptional customer experiences.Andrea Silas is the VP of Technical Support at DreamHost. With nearly 20 years at DreamHost, Andrea has risen from Technical Support to VP, driving significant team growth and innovation. She currently oversees the strategic direction of the Tech Support team and creates processes to coordinate 110+ team members across 3 offices.Jenny Chudy is the Director of Customer Contact Center at Prime Group Holdings. She is a senior CX leader with expertise in AI/ML technology. She has launched AI-driven support strategies that significantly boosted user support, achieving a 44.1% rise in CSAT and a 164% increase in conversation deflection.Learn practical examples of how to leverage AI in customer support and best practices that our speakers recommend from their experience using AI.
- Date13 June, 2024
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Meet the speakers
Our speakers for the session
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Learn insightful career stories and leadership lessons from women who have risen to the top of their fields. This webinar is perfect for professionals at all levels in customer support, from those just starting their careers to seasoned executives looking to stay ahead of industry trends.