Support like a
lightning fast pit-crew
Get granular, context-aware, and customer-centric with SLAs that are connected to your customers, parts of your product, and issues - not just tickets.
Never miss an SLA with DevRev
Reduction in SLA breaches
40%
Improvement in response time
60%
Faster ticket resolution
4X
Effortlessly create SLAs
Say goodbye to the hassle of creating SLAs using complex flowcharts
Trigger SLAs at the right moment, every time
Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI
Trigger SLAs at the right moment, every time
Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI
SLAs in sync with your business
Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability
SLAs in sync with your business
Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability
Pick a metric (or create one) for your support goals
Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements
Pick a metric (or create one) for your support goals
Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements
Trigger SLAs at the right moment, every time
Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI
Trigger SLAs at the right moment, every time
Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI
SLAs in sync with your business
Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability
SLAs in sync with your business
Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability
Pick a metric (or create one) for your support goals
Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements
Pick a metric (or create one) for your support goals
Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements
Effortlessly assign SLAs
Powered by intelligent automation and flexible customization to ensure customers consistently receive the right level of support
Effortlessly monitor SLAs everywhere
Keep track of SLAs on all channels. Focus on the most critical or time-sensitive customer issues, ensuring rapid response.
SLA-at-a-glance with color-coding and countdowns
Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach
SLA-at-a-glance with color-coding and countdowns
Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach
SLA timers on Conversation and Ticket panel
Equip agents with the comprehensive context they need to prioritize based on service level commitments
SLA timers on Conversation and Ticket panel
Equip agents with the comprehensive context they need to prioritize based on service level commitments
View SLA targets in Inbox view
See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs
View SLA targets in Inbox view
See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs
SLA-at-a-glance with color-coding and countdowns
Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach
SLA-at-a-glance with color-coding and countdowns
Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach
SLA timers on Conversation and Ticket panel
Equip agents with the comprehensive context they need to prioritize based on service level commitments
SLA timers on Conversation and Ticket panel
Equip agents with the comprehensive context they need to prioritize based on service level commitments
View SLA targets in Inbox view
See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs
View SLA targets in Inbox view
See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs
Effortlessly stay on top of your SLAs
Get instant, actionable notifications across all your favorite channels, so you never miss an SLA
Effortlessly report SLA adherance
Measure, report, and improve exponentially. Create custom reports instantly without coding. Monitor support team performance in real-time.
No code custom SLA analytics
Create tailored SLA reports in seconds - no more complex formulas or SQL queries
Out-of-the-box SLA reports
Get instant visibility into critical SLA metrics, ensuring consistent tracking across your entire support team
Only hits, no misses : Retro-analyze SLA compliance
View SLA breaches, hit rate, and miss rate as they happen to stay in control of your SLA adherence
Everything you need to fulfill your service level commitments
Org schedules
Custom SLA metrics
Auto SLA assignment
Default SLA fallback
Color-coded SLA countdowns
SLA alerts on Slack
No code custom reports
Out-of-the-box SLA reports