ログインデモ予約
導入事例
ログインデモ予約
機能SLA

サポートチームが

非常に迅速に行動するピットクルーのように

チケットだけでなく、お客様、製品のパーツ、問題に関連する SLA で、きめ細かく、コンテキストを認識し、お客様中心のサービスを提供します。

DevRev は SLA を遵守

SLA 不履行の回避

40%

応答時間の改善

60%

チケット解決の迅速化

4 倍

SLA の容易な作成

複雑なフローチャートを使って SLA を作成する煩わしさが解消されます。

Trigger SLAs at the right moment, every time

Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI

devrev-image-alt

Trigger SLAs at the right moment, every time

Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI

devrev-image-alt

SLAs in sync with your business

Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability

devrev-image-alt

SLAs in sync with your business

Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability

devrev-image-alt

Pick a metric (or create one) for your support goals

Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements

devrev-image-alt

Pick a metric (or create one) for your support goals

Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements

devrev-image-alt

Trigger SLAs at the right moment, every time

Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI

devrev-image-alt

Trigger SLAs at the right moment, every time

Map conditions to parts of your product, tags, severity levels, or any other relevant criteria on our simple UI

devrev-image-alt

SLAs in sync with your business

Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability

devrev-image-alt

SLAs in sync with your business

Account for calendar and business hours, ensuring that your SLAs accurately reflect your support availability

devrev-image-alt

Pick a metric (or create one) for your support goals

Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements

devrev-image-alt

Pick a metric (or create one) for your support goals

Choose from pre-built metrics such as response time and resolution time, or tailor metrics to your requirements

devrev-image-alt

SLA の簡単な設定

インテリジェントな自動化と柔軟なカスタマイズにより、お客様が常に適切なレベルのサポートを受けられるようにします。

devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt

あらゆる場所で SLA を簡単に監視

すべてのチャネルの SLA を追跡します。最も重要な、または一刻を争う顧客の問題に重点的に取り組み、迅速な対応を実現します。

SLA-at-a-glance with color-coding and countdowns

Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach

devrev-image-alt

SLA-at-a-glance with color-coding and countdowns

Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach

devrev-image-alt

SLA timers on Conversation and Ticket panel

Equip agents with the comprehensive context they need to prioritize based on service level commitments

devrev-image-alt

SLA timers on Conversation and Ticket panel

Equip agents with the comprehensive context they need to prioritize based on service level commitments

devrev-image-alt

View SLA targets in Inbox view

See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs

devrev-image-alt

View SLA targets in Inbox view

See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs

devrev-image-alt

SLA-at-a-glance with color-coding and countdowns

Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach

devrev-image-alt

SLA-at-a-glance with color-coding and countdowns

Use visual cues such as color-coding and countdown timers to prioritize tickets nearing SLA breach

devrev-image-alt

SLA timers on Conversation and Ticket panel

Equip agents with the comprehensive context they need to prioritize based on service level commitments

devrev-image-alt

SLA timers on Conversation and Ticket panel

Equip agents with the comprehensive context they need to prioritize based on service level commitments

devrev-image-alt

View SLA targets in Inbox view

See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs

devrev-image-alt

View SLA targets in Inbox view

See critical SLA information directly on your Omnichannel Inbox to prioritize and take action before breach occurs

devrev-image-alt

DevRev は、複数のポリシー、ルール、タイムゾーンにわたって SLA を 100% 遵守することを可能にし、グローバルなお客様とのコミットメントを確実に達成する上で極めて重要な役割を担っています。”

Nyara Borzi

AI Technical Lead, Uniphore

SLA を無理なく遵守

SLA を達成できるよう、すべてのチャネルで瞬時に適切な通知を受け取ることができます。

devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt

SLA の遵守状況を簡単にレポート

測定、レポート、そして劇的な改善。コーディングなしでカスタムレポートを即座に作成。 サポートチームのパフォーマンスをリアルタイムで監視できます。

No code custom SLA analytics

Create tailored SLA reports in seconds - no more complex formulas or SQL queries

technology

Out-of-the-box SLA reports

Get instant visibility into critical SLA metrics, ensuring consistent tracking across your entire support team

technology

Only hits, no misses : Retro-analyze SLA compliance

View SLA breaches, hit rate, and miss rate as they happen to stay in control of your SLA adherence

technology
devrev-image-alt

サービスレベルの責任を果たすために必要なあらゆること

  • 組織のスケジュール

  • カスタム SLA メトリクス

  • SLA の自動割り当て

  • デフォルト SLA の代替機能

  • 色分けされた SLA カウントダウン

  • Slack での SLA アラート通知

  • コード不要のカスタムレポート

  • すぐに使える SLA レポート