DevRevU for Startups

Introducing Conversations and Inbox

Delve into the basics of the DevRev Inbox and understand how to manage different types of customer conversations

Exploring tickets and their attributes

Learn more about the different stages on tickets, and how progress is communicated through tickets

Understanding Support Analytics and SLAs

Explore actionable insights and trends in customer experience metrics with our support analytics dashboard

Interactive walkthrough of SLA tracking

Learn how to use DevRev track SLAs of tickets, to ensure that your customer's requests are always responded to in time.

Introducing Trails

Learn how you can use DevRev's Parts and Trails to connect end-user impact with development work.

Creating & Triaging Issues

Learn how engineers, PMs, designers, and others can work together and keep track of important changes through issues.

Prioritizing Backlog by Customer Impact

Learn how to use the Now, Next, Later view, quickly sort backlog by customer impact, group by product area, and escalate into a sprint work item.

Sprint Board and Insights

Get a guided tour on how to use DevRev’s Sprint Boards through this interactive walkthrough

How DevRev enables convergence

Learn how DevRev enables convergence by creating a singe-pane of glass across work items

Exploring the Updates Tab

The DevRev Updates page is designed to help you stay on top of all your activity within DevRev.

DevRev's Native Workflow Engine

Read more about DevRev's Workflow Engine and how you can you use it to increase productivity among your teams

Introducing DevRev’s Left Nav Bar

Learn how to use the left navbar to seamlessly navigate to different areas of the platform

What is AI?

Before we dive into how DevRev, an AI native platform leverages AI, let's talk about what AI really is!

What are LLMs?

Large Language Models are at the forefront of the AI revolution. Delve deeper into LLMs and how they work.

New Applications with LLMs

Let's take a look at some newer applications of AI with LLMs

Avoiding factual errors with GenAI responses: An intro to RAG

Learn how retrieval-augmented generation aims to address the problem of “negligent misrepresentation” that plagues LLMs

Uniphore builds a proactive support culture with DevRev

Uniphore uses DevRev to get to the root of customer's problems and prevent them from recurring

Goodmeetings uses PLuG to reduce ticket resolution time

Goodmeetings uses DevRev’s PLuG widget to improve ticket resolution time and increase productivity across the organization

Descope streamlines support at scale with automation, AI, and unified collaboration

Descope streamlines support at scale with automation, AI, and unified collaboration

Rocketium brings agility to product development through a unified platform

Find out how Rocketium uses DevRev to assimilate customer feedback and expedite time to market.

The Essential Methodology

DevRev is a blueprint for modern essential thinking. Read about the Essential Methodology to learn more.

Why traditional customer support won't work if you're a digital company

Conscious AI | Dr. Emma Lundberg x Navin Chaddha

Join Emma, Associate Professor at Stanford, and Navin, Managing Partner at Mayfield Fund as they delve into the academic and economic impacts of AI's thoughtful application.

Amplifying Creativity with AI

Scott, Chief Strategy Officer at Adobe explores the exciting intersection of AI and personal storytelling, revealing how creative expression is more accessible than ever.