DevRevU for Startups
Are you ready to accelerate your AI-first journey? We are excited to bring you the resources and best practices whether you are just starting your company or scaling up.
Delight Customers
Delve into the ways by which you can delight customers and build strong brand association early on, using DevRev.
Introducing Conversations and Inbox
Delve into the basics of the DevRev Inbox and understand how to manage different types of customer conversations
Exploring tickets and their attributes
Learn more about the different stages on tickets, and how progress is communicated through tickets
Understanding Support Analytics and SLAs
Explore actionable insights and trends in customer experience metrics with our support analytics dashboard
Interactive walkthrough of SLA tracking
Learn how to use DevRev track SLAs of tickets, to ensure that your customer's requests are always responded to in time.
Enhance Products
Find content to help you build better, faster, and more customer-centric products using DevRev.
Introducing Trails
Learn how you can use DevRev's Parts and Trails to connect end-user impact with development work.
Creating & Triaging Issues
Learn how engineers, PMs, designers, and others can work together and keep track of important changes through issues.
Prioritizing Backlog by Customer Impact
Learn how to use the Now, Next, Later view, quickly sort backlog by customer impact, group by product area, and escalate into a sprint work item.
Sprint Board and Insights
Get a guided tour on how to use DevRev’s Sprint Boards through this interactive walkthrough
Boost Productivity
Learn how to use DevRev to break down silos across functions and enable information symmetry.
How DevRev enables convergence
Learn how DevRev enables convergence by creating a singe-pane of glass across work items
Exploring the Updates Tab
The DevRev Updates page is designed to help you stay on top of all your activity within DevRev.
DevRev's Native Workflow Engine
Read more about DevRev's Workflow Engine and how you can you use it to increase productivity among your teams
Introducing DevRev’s Left Nav Bar
Learn how to use the left navbar to seamlessly navigate to different areas of the platform
AI Essentials
Master the fundamentals of artificial intelligence with our curated resources and expert insights
What is AI?
Before we dive into how DevRev, an AI native platform leverages AI, let's talk about what AI really is!
What are LLMs?
Large Language Models are at the forefront of the AI revolution. Delve deeper into LLMs and how they work.
New Applications with LLMs
Let's take a look at some newer applications of AI with LLMs
Avoiding factual errors with GenAI responses: An intro to RAG
Learn how retrieval-augmented generation aims to address the problem of “negligent misrepresentation” that plagues LLMs
Featured Customer Stories
Discover success stories and understand how DevRev is already empowering startups to achieve their goals.
Uniphore builds a proactive support culture with DevRev
Uniphore uses DevRev to get to the root of customer's problems and prevent them from recurring
Goodmeetings uses PLuG to reduce ticket resolution time
Goodmeetings uses DevRev’s PLuG widget to improve ticket resolution time and increase productivity across the organization
Descope drives its PLG motion using a single consolidated inbox
Descope drives its PLG motion using DevRev to funnel customer queries from multiple channels into a single consolidated inbox
Rocketium brings agility to product development through a unified platform
Find out how Rocketium uses DevRev to assimilate customer feedback and expedite time to market.
Founder’s Corner
Get insights directly from successful founders and industry leaders.
The Essential Methodology
DevRev is a blueprint for modern essential thinking. Read about the Essential Methodology to learn more.
Why traditional customer support won't work if you're a digital company
Conscious AI | Dr. Emma Lundberg x Navin Chaddha
Join Emma, Associate Professor at Stanford, and Navin, Managing Partner at Mayfield Fund as they delve into the academic and economic impacts of AI's thoughtful application.
Amplifying Creativity with AI
Scott, Chief Strategy Officer at Adobe explores the exciting intersection of AI and personal storytelling, revealing how creative expression is more accessible than ever.