THE BEST FRESHDESK ALTERNATIVE
Your team deserves AI that actually resolves tickets.
Computer, by DevRev, is built AI-native from the ground up – so your agents get:
Precise answers that resolve tickets in one touch.
L2 and L3 handled without escalation.
Safe actions and real resolution, not just suggested articles.
BOOK A DEMO
PROOF IN NUMBERS
Teams switching from Freshdesk see results immediately.
40%
lower average handling time
60%
Reduce cost to serve
>80%
AI resolution rate
What sets Computer apart
| Freshdesk | Computer |
|---|---|---|
AI that actually resolves | Bolt-on AI that sits outside the workflow – one extra step, every single time. | Agents get context, suggested actions, and resolutions – right where they work. |
Beyond L1 resolution | No engineering or product connectivity. L2/L3 always escalate. | Shared context across across teams has L2/L3 resolved without escalation. |
Agent collaboration | One inbox, one thread. Agents start from scratch, with zero context. | Full context across every agent and session in real time with Multiplayer AI. |
Trusted answers | Returns KB articles. No live data, no precision. | Live data, precise answers. "How many customers hit this bug?" returns a number, not an article. |
Safe actions | No ability to take actions. No sense of what's safe to automate. | Computer brings permission-aware, reversible actions with human-in-the-loop oversight |
Teams run with Computer
SPEED TO VALUE
Deploy in weeks, not months
1
Connect systems, import knowledge base. Start resolving tickets from day one.
2
Configure workflows, test agent responses. Use Agent Studio to refine.
3
Deploy across all teams. Continuous learning increases deflection automatically.
DON'T JUST TAKE OUR WORD FOR IT
Your agents already know the AI isn't working. Now show them one that does.
See how Computer handles L1, L2, and L3.
30-minute demo, no commitment. One built on your own data, not a canned script.
Zero-cost migration · Audit → migrate → go live in 14 days
