COMPUTER FOR

Customer support teams

COMPUTER FOR

AI that actually, really, honestly helps support teams resolve tickets faster, with more confidence, so they can focus on higher-level work… Sounds too good to be true, right?

But that’s exactly what they get with Computer: a super-smart AI teammate, proven to speed up ticket resolution by 40%.

Book a demo

AUTOMATION IN ACTION

Bolt’s support team was pretty fast.

We made them oh-wow fast.

40%

Faster ticket resolution

25%

Increase in customer retention

4X

Increase in team productivity

More and more companies are choosing Computer…

Choose the AI teammate that helps resolves tickets faster

Computer Memory – our patented knowledge graph – connects all current tickets, all past resolutions, and your org’s entire knowledge base. That means no more hunting across countless tools, and lots more solving issues in minutes, rather than hours.

“Help: what should I do next on TKT-4892?”

You can ask Computer to summarize a ticket, sure. But you can also ask it to suggest next steps to help fix an issue. And because Computer learns from every resolution, those suggestions get smarter (and smarter) every day.

See what better support looks like with Computer

Choose the AI teammate that handles time-killing tasks

Being part of a customer support team should be about helping customers, not data entry. With Computer able to automate things like tagging, routing, and record-keeping, you can spend more time on customer conversations that matter.

“This week’s tickets: what should I work on first?”

Without you needing to ask, Computer can analyze new tickets, map them to the right product part, and identify the type, subtype, and severity. No more manual triage – so you can get straight to resolving.

“Reassign all open tickets to Jenna, flag as escalated”

As easily as you’d ask any other teammate, you can ask Computer to reassign ticket owners, update fields, adjust severity, edit tags, clone tickets, and more. So you can skip all that click-click-clicking, and focus on solve-solve-solving more important issues.

Computer providing intelligent suggestions

“Create a Jira bug for this ticket, and link it”

Spin up issues in Jira… Link tickets in Salesforce… Log updates for your team in Slack… All done just by asking Computer to spin, link, and log. Even better: Computer updates your SOR, automatically, every time.

Computer helping a user prepare for a meeting

COMPUTER IN ACTION

Computer has revolutionized our operations by allowing us to deflect routine tickets, eliminate duplicate efforts, and offer our customers easy, instant access to information and action.

Chelsey Fewer

Principal Support Engineer, Bolt

1/5

We tried, literally everything: Intercom, Freshdesk, Zendesk, every software out there… Now, with Computer, every time I speak to our customers, they tell me how awesome our customer support team is.

Kshitij Gupta

Co-Founder/CEO @ 100ms

2/5

When we onboarded our team to Computer, they realized it offered a completely new way of working. They don’t need to use all these different tools to monitor and respond to customer tickets.

Abhiram Kramadhati

Former Director - Technical Support, Uniphore

3/5

With Computer, we've significantly reduced our ticket resolution time by 30%, enhancing our overall support efficiency.

Mark MacDonald

VP of Global Customer Care, Phenom

4/5

The product is objectively better than anything I've seen before… After implementing the AI, we’re already seeing a reduction in overall ticket handling times.

Vishnu Ravikumar

VP Strategy & Planning, Pebl

5/5

Choose the AI teammate that works on your behalf

Computer is always working, always solving. It can find connections between similar issues to minimize repetitive work. Alert you about at-risk tickets before things snowball. And spot – then fill – gaps in your knowledge base. (Sadly, it can’t make great coffee. Yet.)

“Any tickets at risk of escalation today?”

Computer can scan all live tickets and detect sentiment in real time, review customer history and behaviour patterns, then surface risks of negative public feedback. ★☆☆☆☆ reviews –dodged.

CONNECT YOUR TOOLS & DATA

Connectors for customer support teams

CONNECT YOUR TOOLS & DATA

No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them.