COMPUTER FOR SERVICE DESK AUTOMATION

Resolve 60% of tickets without a human with Computer, by DevRev.

Built on a shared memory of your org's systems, policies, and people - so employees get instant answers while your IT team shifts to strategic work.

2000+ hires onboarded without hiring extra IT staff

Under 60 seconds for common requests

Live across your org in 10 weeks

IT + HR service desk in a single platform

BOOK A DEMO

REAL SUCCESS. REAL VALUE.

Measured, not promised.

50%

lift in no-touch resolution

60%

reduced routine workload within 90 days

12 hrs/mo

saved per employee on an average

This only works because

the foundation is different

Computer AirSync

Patented technology that two-way syncs data across your systems in real time. This means your team always works from a single source of truth.

Computer Memory

Permission-aware knowledge graph that maps every relationship across your data. So when your team asks a question, Computer already gets the context behind it.

Actions

Because the foundation is connected, Computer can take action on behalf of your teams — with a human in the loop at every critical step.

From password resets to full employee lifecycle

IT service desk

• Password reset & account unlock

•Software access provisioning

•Hardware requests

•VPN & connectivity troubleshooting

•Employee onboarding

•Employee offboarding

•MFA reset

HR service desk

•PTO & leave requests

•Benefits & policy Q&A

•Payroll inquiries

•Employee verification letters

•Training enrollment

SPEED TO VALUE

Deploy in weeks, not months

Connect your identity provider, ITSM, and KB. Start resolving your highest-volume tickets - password resets and access requests - from week one.

Configure workflows, test agent responses. Use Agent Studio to refine.

Expand across IT and HR. Deflection and resolution rates improve with continuous learning.

What sets Computer, by DevRev apart?

	Legacy tools	Computer
End-to-end resolution	Deflects simple FAQs with anything beyond L1 escalated to a human.	Resolves 60% of tickets autonomously - including multi-step workflows like access provisioning.
Safe actions	Surfaces articles and suggests steps. The agent still does the work.	Acts across systems end-to-end - provisions access, updates records, creates accounts.
Scalability	You find out something broke when employees complain.	Real-time monitoring in Agent Studio.See what AI is doing and adjust instantly.
Security	Bolted onto legacy infrastructure, with inherited vulnerabilities.	Enterprise-grade. Field-level permissions. Every AI action auditable.
Cost model	Per-interaction consumption charges. You pay even when issues aren't resolved.	Resolution-based value, not consumption-based cost.