Upgrade to DevRev - The Best Zendesk Alternative

A new paradigm in customer support

Zendesk is outdated, frustrating, and slows everything down. Choose DevRev for proactive, AI-native support.

Conversational AI delivers instant, accurate results
Seamless Workflow Integration—no more juggling third-party apps
AI-Driven Analytics provide dynamic, real-time insights
All-in-One Platform with built-in integrations to keep teams moving fast

Join the 1000+ companies benefiting from DevRev's conversational AI experience

DevRev vs Zendesk

Key features comparison

Features
In-App SLA notifications	Real-time SLA alerts to keep teams aligned and proactive.	SLA tracking exists but lacks intuitive in-app alerts.
Built-in 2-way integrations	Native, effortless 2-way sync with Jira, Salesforce, Slack.	Requires third-party apps for complete 2-way functionality.
Workflow automation	Built-in analytics offering deep insights without add-ons.	Analytics require setup or external tools for similar depth.
Proactive support model	Smart, seamless AI-native chatbot for contextual conversations.	Basic AI chatbot with limited advanced features built-in.

Features

In-App SLA notifications

Real-time SLA alerts to keep teams aligned and proactive.

SLA tracking exists but lacks intuitive in-app alerts.

Features

Built-in 2-way integrations

Native, effortless 2-way sync with Jira, Salesforce, Slack.

Requires third-party apps for complete 2-way functionality.

Features

Workflow automation

Built-in analytics offering deep insights without add-ons.

Analytics require setup or external tools for similar depth.

Features

Proactive support model

Smart, seamless AI-native chatbot for contextual conversations.

Basic AI chatbot with limited advanced features built-in.

Why you should switch to DevRev today:

0$

<6h

50%

360°

Transforming supportacross industries

Real-time analytics for proactive support.

Computer & Network Security

Industry

200+

Employees

Integrated tools for seamless collaboration.

IT Services & Consulting

Industry

500+

Employees

Reduced response times with AI-driven search.

Software Development

Industry

500+

Employees

Streamlined workflows with built-in automation.

Software Development

Industry

800+

Employees

What makes DevRev’s Support App special?

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

Don't just take our word for it.

“System limitations with the previous vendor prevented us from implementing the cutting-edge automation solutions we dreamed of: allowing data and work to flow seamlessly for our operational support team and our customers.”

Vishnu Ravikumar

VP Strategy & Planning, Velocity Global

“DevRev turned our help site from a scavenger hunt into a speed run. It’s a total game-changer.”

Elec Boothe

Senior Manager, Support and Technical Writing, Bolt

“DevRev has brought us closer to engineering, allowing us to resolve incidents quickly and efficiently.”

Paul R. Nobile

Head of CDP Services, Uniphore

Customer Stories

Redefining Bolt's CXwith 60% reduction of tickets

DevRev sets the standard for effortless CX with AI-driven workflows that eliminate repetitive tasks.

Customer Stories

VG's migrationof 17M objects from Zendesk to DevRev

Save hours, reduce tickets by 60%, and deliver smarter, faster customer experiences with AI-powered workflows.

Free Migration, Zero FrictionUpgrade with no risk, no downtime, and no cost until your Zendesk contract ends.Switch to DevRev today.

Frequently asked questions

Join the 1000+ companies benefiting from DevRev's conversational AI experience

DevRev vs Zendesk

Key features comparison

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

How does DevRev ensure a seamless migration?

What makes DevRev’s AI superior to Zendesk’s?

Are there any hidden costs?

How does DevRev connect support to product development?

How does DevRev help reduce ticket volume while improving customer satisfaction?