Book a demo
Ditch the legacy, switch to DevRev’s conversational AI platform
  • Resolve faster and deflect more with AI-powered conversations
  • All-in-one support, ticketing, and project management
  • Seamless AI-powered workflows, no third-party tools required

devrev-image-alt

Join the 1000+ companies benefiting from DevRev's conversational AI experience

devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt
devrev-image-alt

DevRev vs Zendesk

Key features comparison

Features
devrev-image-alt

In-App SLA notifications

devrev-image-alt
devrev-image-alt

Real-time SLA alerts to keep teams aligned and proactive.

devrev-image-alt

SLA tracking exists but lacks intuitive in-app alerts.

Features
devrev-image-alt

Built-in 2-way integrations

devrev-image-alt
devrev-image-alt

Native, effortless 2-way sync with Jira, Salesforce, Slack.

devrev-image-alt

Requires third-party apps for complete 2-way functionality.

Features
devrev-image-alt

Workflow automation

devrev-image-alt
devrev-image-alt

Built-in analytics offering deep insights without add-ons.

devrev-image-alt

Analytics require setup or external tools for similar depth.

Features
devrev-image-alt

Proactive support model

devrev-image-alt
devrev-image-alt

Smart, seamless AI-native chatbot for contextual conversations.

devrev-image-alt

Basic AI chatbot with limited advanced features built-in.

Why you should switch to DevRev today:
0$Zero hidden costs

We cover your Zendesk contract during the switch.

<6hFast, risk-free migration

Seamlessly transfer data using DevRev Airdrop.

50%Increase in workflow efficiency

Create workflows that integrate directly with your team’s tools

360°All in one platform

Unified customer view from all touchpoints and interactions.

Transforming supportacross industries
Logo

Real-time analytics for proactive support.

Computer & Network Security

Industry

200+

Employees

Logo

Integrated tools for seamless collaboration.

IT Services & Consulting

Industry

500+

Employees

Logo

Reduced response times with AI-driven search.

Software Development

Industry

500+

Employees

Logo

Streamlined workflows with built-in automation.

Software Development

Industry

800+

Employees

What makes DevRev’s Support App special?

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

devrev-image-alt

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

devrev-image-alt

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

devrev-image-alt

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

devrev-image-alt

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

devrev-image-alt

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

devrev-image-alt

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

devrev-image-alt

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

devrev-image-alt

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

devrev-image-alt

Conversational AI-native support

Suggest answers, streamline tasks, cluster tickets, and query your vast knowledge base - all in natural language

devrev-image-alt

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

devrev-image-alt

Native workflow engine

Automate the mundane, repetitive tasks autonomously. Create and organize hyper-personalized workflows on a low/no code platform

devrev-image-alt

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

devrev-image-alt

Native session analytics

Pinpoint the root cause of customer issues and resolve them quickly with session replays, heatmaps, and funnel analytics

devrev-image-alt

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

devrev-image-alt

No-code custom analytics

Reduce layers of data visualization middleware with Customer360. Unite support, product, and customer data in one place to discover what you’re missing

devrev-image-alt
Don't just take our word for it.

“System limitations with the previous vendor prevented us from implementing the cutting-edge automation solutions we dreamed of: allowing data and work to flow seamlessly for our operational support team and our customers.”

Vishnu Ravikumar

VP Strategy & Planning, Velocity Global

“DevRev turned our help site from a scavenger hunt into a speed run. It’s a total game-changer.”

Elec Boothe

Senior Manager, Support and Technical Writing, Bolt

“DevRev has brought us closer to engineering, allowing us to resolve incidents quickly and efficiently.”

Paul R. Nobile

Head of CDP Services, Uniphore

Customer Stories
Redefining Bolt's CXwith 60% reduction of tickets
DevRev sets the standard for effortless CX with AI-driven workflows that eliminate repetitive tasks.
devrev-image-alt
Customer Stories
VG's migrationof 17M objects from Zendesk to DevRev
Save hours, reduce tickets by 60%, and deliver smarter, faster customer experiences with AI-powered workflows.
devrev-image-alt
Free Migration, Zero FrictionUpgrade with no risk, no downtime, and no cost until your Zendesk contract ends.Switch to DevRev today.

Frequently asked questions

DevRev ensures a seamless migration by offering a fully customized, low-effort process designed to minimize disruptions. Our migration framework uses DevRev Airdrop, a fast and secure data transfer solution that eliminates downtime while preserving all your historical data. This means your workflows remain intact, and your team can hit the ground running. Additionally, we provide comprehensive onboarding and training to ensure your teams are fully equipped to leverage the platform from day one. Throughout the process, our dedicated support team is available to address any challenges, making your transition to DevRev smooth, secure, and risk-free.