Articles by the contributor
Why traditional customer support won't work if you're a digital company
Explore why traditional customer support methods fall short for digital companies and discover modern strategies to meet the unique needs of online customers
Designing For Moments Of Serendipity
Building a company from ground-up is an excellent learning experience. You soon realize, for instance, that hiring a team member means you’re also embracing their families. A family coalesces...
Founding a company during the pandemic
Trying times often produce unique brands. Salesforce started in 1999, just before the infamous dot-com crash. Nutanix, Uber, and Slack were founded in 2009, in the trough of the global financial...
First Discoverability, Then Serendipity
I am into my 2nd month as an entrepreneur building a startup with my awesome co-founder. It’s early days, but it has been quite a ride learning & building