--- title: "AI Service Desk Automation | Computer - DevRev" description: "Resolve IT tickets automatically - no human intervention. Computer's AI service desk agent answers questions, resolves issues, and keeps employees productive.\n" url: "https://devrev.ai/use-cases/service-desk-automation" updated: "2026-10-01T10:23:30Z" --- # AI Service Desk Automation | Computer - DevRev Resolve IT tickets automatically - no human intervention. Computer's AI service desk agent answers questions, resolves issues, and keeps employees productive. ## IT Self Service The best IT ticket is the one you never have to open An employee needs a software license - they ask in Slack, Computer or other surface of choice. Computer checks their identity and the company’s policy, provisions the license, updates the system of record, and records the change. The employee gets access in under two minutes. Today, that same request can take six days and require multiple tickets. But the employee doesn’t need a ticket and IT doesn’t need another ticket. The business needs the employee to have access to the software. Computer skips the ticket and does the work. [LET'S CONNECT](https://devrev.ai/demo) ![DevRev Support Hero](https://cdn.sanity.io/images/umrbtih2/production/6259b76708ce1bf32f007eebc5a6aef84c09dcd4-4320x1260.png) ## This $1B org* chose Computer. ## And never looked back. *We can’t reveal the name of our (very) happy customer just yet. But we will do soon. ### 60% of tickets fully resolved without a human ### 2,000+ new hires onboarded in one year –without hiring extra IT staff ### 10 weeks from contract to full deployment across all teams ## More and more companies are choosing Computer… ## Customers Bolt, Pebl, Uniphore, Phenom, Bill.com ## Choose the AI solution your employees would choose It feels like an impossible balance: keeping all your employees AND your talented IT team happy and productive. With Computer’s battle-tested service desk agent, you can (finally) do both. Your agent can automatically resolve up to 60% of IT issues, execute complex workflows, provide access, and more. ### Fewer tickets. More smiles. Your employees want their IT issues solved “ASAP”. But your helpdesk team can't clone themselves. Computer knows everything about your org’s systems, policies, and workflows. So your agent can give clear, accurate, immediate answers. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### Don’t just respond. Inspire. When employees can use one friendly chat interface to reset passwords, get software access, and lots more, they’re more productive. And as Jacob Morgan reveals (in his book The Employee Experience Advantage): “Organizations that invest in better employee experience see up to 4x higher revenue per employee”. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### One Agent. Multiple skills. Your agent uses specialized “skills” to handle complex issues. So if an employee asks about VPN access, the agent uses its “security skill” to handle the issue. Even better: Computer knows everything about the employee, and their history, so they don’t have to rage-type: "I ALREADY EXPLAINED THIS THREE TIMES!" [BOOK A DEMO](https://devrev.ai/request-a-demo) ## Choose the AI solution your IT Team would choose Thanks to Computer Agent Studio, your IT team is in full control. Even if they don’t know how to code, they can confidently build, test, and deploy automations themselves. Costly consultants: no longer needed. ### Your automations, your rules Use “no-code” templates for common tasks (like password resets and software access). Create custom logic with “low-code” options. Or let your engineers create sophisticated workflows with “high-code” tools. Get results in minutes, not months. ### Act now (not “maybe later?”) Most AI agents can “look up” information. But they can’t act like Computer. From creating tickets in ServiceNow to updating HRIS records to approving access in Okta, your IT helpdesk agent takes action. So your employees can keep on trucking. ### Know your limits Computer learns with every interaction: your agent can spot repeat issues, flag gaps in your knowledge base, and suggest improvements. So today’s human-necessary resolutions become tomorrow’s no-human-needed resolutions. ## Choose the AI solution your competitor would choose With Computer’s service desk automation, you don’t need to wait months to see results. You can build and launch your agent in minutes, then use Agent Studio to monitor performance, spot issues, and refine workflows in real time. All backed by best-in-class, enterprise-grade security. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### Deploy fast. Improve faster. Some AI vendors tell you it takes months to “get things right”. With Computer, you have full control, and full visibility, always. So you can build, test, and deploy automations as often as you like. Will it be perfect the first time? Maybe not. But with Computer (unlike those other vendors), you get total control to test, tweak, and improve until it is. ### Real-time observability. Instant fix-ability. Too many AI agents don’t let you see what’s under the hood. With Agent Studio for Computer, you can monitor AI agent activity, spot issues, run tests, and adjust workflows – all without bothering your engineers. ### Gold-standard security With Computer, your business-critical data is respected, and protected – always. SOC 2 and GDPR compliance are built in. And you can choose data residency options for any regional requirements. ## TRUST US THEM > This was a huge priority for our CIO. We needed IT support that could scale with our aggressive hiring without ballooning costs. > > — [We can’t name them just yet...!], Chief Technical Officer, $1.1B company ## Connectors for service desk automation No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them. ## Customers Jira (Coloured), Slack (Coloured), Qase (Coloured), Bitbucket (Coloured), zendesk, Servicenow (Coloured) ## Your IT team can't clone themselves. Computer can. In a 15-minute live demo, see Computer resolve password resets, access requests, and other repetitive tasks autonomously, freeing your team for real work. [BOOK A DEMO](https://devrev.ai/request-a-demo)