--- title: "AI Customer Support Resolution | Computer - DevRev" description: "Improve resolution rates on every channel - 80%+ with full context. Computer's AI support agent answers, takes action, and escalates complex cases." url: "https://devrev.ai/use-cases/customer-support-resolution" updated: "2026-07-29T22:13:13Z" --- # AI Customer Support Resolution | Computer - DevRev Improve resolution rates on every channel - 80%+ with full context. Computer's AI support agent answers, takes action, and escalates complex cases. ## Customer support resolution You could choose a chatbot that keeps telling your (annoyed) customers: “Sorry, I don’t understand.” Or, you could choose a proven, AI-native customer service agent that’s helped one billion-dollar company boost automatic resolution rates from 17% to 70%. Ready to make the smartest (and easiest) decision of 2026? ![DevRev Support Hero](https://cdn.sanity.io/images/umrbtih2/production/5d9cfbbf675deea48cb5f923b1316d99522fa17b-4320x1260.png) ## More and more companies are choosing Computer… ## Customers Bill.com, Bolt, Pebl, Uniphore, Phenom ### Your voice, your choice Computer’s customer support agent walks the walk, and talks the talk. From tone of voice to visual design, you can customize your agent however you want. Your customer support agent is no awkward sidekick – it’s a brand-building hero. ### Here, there, everywhere Email. Slack. WhatsApp. Instagram... Your customers want support on their terms, in their time. With Computer, you deploy the same CX agent, with the same deep knowledge of your company. It runs 24/7, and it’s e v e r y w h e r e. ### Know your limits “Let me look into that for you” isn’t always the right answer. Computer’s customer service agent doesn’t just know when an issue needs expert human attention – it automatically escalates to the right person, and gives them full context. ## BILL didn’t just “add AI”. ## They chose Computer. *Some of our customers are now hitting 85% of tickets fully resolved without a human. ### 70% of tickets fully resolved without a human* ### 100% deployment across all market segments in just 15 weeks ### 15+ enterprise AI providers evaluated before BILL chose Computer ## Choose the agent your customers would choose It often feels like you have to flip a coin to decide between keeping customers happy, or staying on budget. With Computer’s battle-tested customer support agent, you get both. Embedded in your full business context, your agent automatically resolves issues, executes complex workflows, updates records, and more. ### Lower costs. Raise smiles. Customers have higher-than-ever expectations. But you don’t have bigger-than-ever budgets. Computer’s powerful customer support agent knows all there is to know about your business. So those hard to please customers get faster, more accurate answers in seconds. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### Don’t just serve. Impress. When your customers can change a subscription, reset a password, update their address, and (lots) more, in one friendly, easy chat, they'll be impressed. And impressed is useful: “85% of consumers will go out of their way to switch to a company with better customer service” – Shep Hyken, ‘2024 customer service and CX report’. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### Multiple agents. Lots of love. Computer can route complex issues between multiple agents with specialized skills. So if your customer asks a billing question, your customer support agent connects with the finance agent and gives an answer they can trust. €A$¥. Even better: Computer shares context between all agents, so your customer doesn’t have to rage-type: “I TOLD YOU THIS 3 TIMES ALREADY!” [BOOK A DEMO](https://devrev.ai/request-a-demo) ## Choose the agent your brand would choose With Computer Agent Studio, you can make your agent on-brand everywhere – in minutes, not months. And when a human touch is needed, it hands off to your talented team, full context intact. Why does this matter? Because “customer-obsessed” brands have 51% better customer retention (from Forrester’s “2024 US Customer Experience Index”). ## TRUST US THEM : COMPUTER WORKS > We tried, literally everything: Intercom, Freshdesk, Zendesk, every software out there… Now, with Computer, every time I speak to our customers, they tell me how awesome our customer support team is. > > — Kshitij Gupta, Co-Founder/CEO @ 100ms > When we onboarded our team to Computer, they realized it offered a completely new way of working. They don’t need to use all these different tools to monitor and respond to customer tickets. > > — Abhiram Kramadhati, Former Director - Technical Support, Uniphore > Computer has revolutionized our operations by allowing us to deflect routine tickets, eliminate duplicate efforts, and offer our customers easy, instant access to information and action. > > — Chelsey Fewer, Principal Support Engineer, Bolt > With Computer, we've significantly reduced our ticket resolution time by 30%, enhancing our overall support efficiency. > > — Mark MacDonald, VP of Global Customer Care, Phenom > The product is objectively better than anything I've seen before… After implementing the AI, we’re already seeing a reduction in overall ticket handling times. > > — Vishnu Ravikumar, VP Strategy & Planning, Pebl ## Choose the agent your competitors are choosing Don’t spend months with engineers – or $$$$ with consultants. Computer’s CX agent is so easy to set up your summer intern could do it. But don’t let that ease fool you: you get enterprise-grade security, permission-awareness, and data security baked in. [BOOK A DEMO](https://devrev.ai/request-a-demo) ### Is “now” fast enough for you? Some AI vendors will tell you it takes months to “get things right”. With Computer, you can build, customize, deploy, and manage your CX agent in minutes. Will it be perfect the first time? Maybe not. But with Computer (unlike those other vendors), you get total control to test, tweak, and improve until it is. ### Real-time observability. Instant fix-ability. Too many AI agents don’t let you see what’s under the hood. With Agent Studio for Computer, you can monitor AI agent activity, spot issues, run tests, and adjust workflows – all without bothering your engineers. ### Gold-standard security With Computer, your business-critical data is respected, and protected – always. SOC 2 and GDPR compliance are built in. And you can choose data residency options for any regional requirements. ## Connectors for customer service resolution No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them. ## Customers Google Calender (Coloured), Google Drive (Coloured), Microsoft Teams (Coloured), Slack (Coloured), zendesk, Notion, Salesforce (Coloured), Jira (Coloured) ## Wherever you work, ## Computer works. With our new mobile app now out, Computer is there for you wherever, whenever. [BOOK A DEMO](https://devrev.ai/request-a-demo) ## How teams use Computer Computer was designed with your teams in mind. We've built the connectors and optimized the day-to-day work, so you can start seeing value from day one. ### [Service desk automation](https://devrev.ai/solutions/service-desk-automation) Automatically resolve IT tickets without human intervention. Computer's service desk agent answers questions, resolves issues, and keeps employees productive – 24/7. ### [Support teams](https://devrev.ai/use-cases/customer-support-teams) Get through your ticket backlog faster with an AI teammate that connects all current tickets, past resolutions, and your entire knowledge base. ### [Sales teams](https://devrev.ai/use-cases/sales-teams) Don’t let admin work steal your selling time. Computer preps you for important meetings, summarizes your pipeline, and updates that pesky CRM – so you can focus on closing deals. ### [Operations teams](https://devrev.ai/solutions/operations-teams) Projects move faster when status updates don’t slow you down. Computer tracks progress, surfaces risks early, and handles status updates. ## AI-native CX agent that actually resolves issues In 30 minutes, we'll show you how Computer automates resolutions across every channel. [BOOK A DEMO](https://devrev.ai/request-a-demo)