--- title: "Customer Agent by Computer" description: "Computer reads your support history, every ticket and every resolved conversation, and drafts a working agent from them." url: "https://devrev.ai/use-cases/customer-agent" updated: "2026-10-01T10:23:43Z" --- # Customer Agent by Computer Computer reads your support history, every ticket and every resolved conversation, and drafts a working agent from them. ## The customer-facing AI agent that resolves more, because it knows more You could choose an AI agent that meets your customers for the first time, every morning. Or, you could choose the only AI agent built on your company's shared memory – so it never starts from scratch. Customer Agent helped a billion-dollar company boost automatic resolution rates from 17% to 70% [LET'S CONNECT](https://devrev.ai/demo) ![DevRev Support Hero](https://cdn.sanity.io/images/umrbtih2/production/5d9cfbbf675deea48cb5f923b1316d99522fa17b-4320x1260.png) ## BILL didn’t just “add AI”. ## They chose Computer. *Some of our customers are now hitting 85% of tickets fully resolved without a human. ### 70% of tickets fully resolved without a human* ### 100% deployment across all market segments in just 15 weeks ### 15+ enterprise AI providers evaluated before BILL chose Computer ## More and more companies are choosing Computer… ## Customers Bill.com, Bolt, Pebl, Uniphore, Phenom ## Where other agents escalate, this one resolves Most agents handle the easy stuff. Answer a question, reset a password, track an order. But then the hard tickets, the ones that actually pile up, still get escalated to your team. That's where Customer Agent keeps going. ### Most agents read the docs. This one reads your stack. Customer Agent runs on your organization’s shared memory, so it doesn't stop at the FAQs. It checks the error logs in Datadog, pulls the order from Shopify, replays the customer's session, reads the console output off their screen, then resolves based on what it finds. [FIND OUT MORE](https://devrev.ai/request-a-demo) ### It assembles a team on the spot For complex issues, Customer Agent spins up a team of specialist agents: one pulls the customer's full context, one digs through the logs to find the root cause, one drafts the reply within guardrails so nothing internal leaks. That’s L2/L3 support performed as one coordinated pass. [FIND OUT MORE](https://devrev.ai/request-a-demo) ### Only sees what it should. Shows its work. See and adjust every action the agent takes, without waiting on engineering. It works within your permissions, never flattens access rules, so each customer only sees what they’re supposed to. SOC 2 and GDPR compliant, with data residency where you need it. [FIND OUT MORE](https://devrev.ai/request-a-demo) ## TRUST US THEM : COMPUTER WORKS > We tried, literally everything: Intercom, Freshdesk, Zendesk, every software out there… Now, with Computer, every time I speak to our customers, they tell me how awesome our customer support team is. > > — Kshitij Gupta, Co-Founder/CEO @ 100ms > When we onboarded our team to Computer, they realized it offered a completely new way of working. They don’t need to use all these different tools to monitor and respond to customer tickets. > > — Abhiram Kramadhati, Former Director - Technical Support, Uniphore > Computer has revolutionized our operations by allowing us to deflect routine tickets, eliminate duplicate efforts, and offer our customers easy, instant access to information and action. > > — Chelsey Fewer, Principal Support Engineer, Bolt > With Computer, we've significantly reduced our ticket resolution time by 30%, enhancing our overall support efficiency. > > — Mark MacDonald, VP of Global Customer Care, Phenom > The product is objectively better than anything I've seen before… After implementing the AI, we’re already seeing a reduction in overall ticket handling times. > > — Vishnu Ravikumar, VP Strategy & Planning, Pebl ## Customer Agent arrives ready for work Computer finds the issues that come up again and again, writes the steps to resolve each one, and grounds every step in the real tickets behind it. ### Built from what your team already does Computer reads your support history, every ticket and every resolved conversation, and drafts a working agent from them. There's no blank config to fill in or rules to write by hand. You start from an agent that already knows your business. ### Skills that ship ready, wired to your stack Customer Agent comes with the tools every support team needs: the ability to search your knowledge base, create tickets, and hand off to a human. Computer wires the rest to your systems, so it can look up orders, process refunds, authenticate customers, and more. ### Guardrails, drawn from your own playbook Computer defines the agent's operating limits during setup: what it can and cannot say, the actions it's allowed to take, and when it must hand off to a person. Each limit comes from how your team already handles these cases, so the agent is safe from day one, not after someone finds a way around it. ### You shape it, and you can see how it thinks Every rule in the draft is backed by the real tickets it came from, so you can see the evidence before you approve. Include what fits, skip what doesn't, tighten a guardrail, edit a principle. The first draft is a starting point, not a finished agent, and nothing goes live until you say so. ## Customer Agent fits your business, not the other way around Your business isn't generic, and your agent shouldn't be either. Customer Agent works in your industry's language, at the depth each question requires, on the channels your customers use. [LET'S TALK](https://devrev.ai/request-a-demo) ### Speaks your domain from day one Customer Agent ships with pre-built templates across multiple industries, each shaped by real large-scale deployments. The agent for ecommerce already handles chargeback disputes. The fintech agent knows not to stray into financial advice. Instead of configuring from scratch, you're editing from experience. ### Fast answers? Deep reasoning? Your call. Not every question demands the same depth. In dash mode, Customer Agent handles high-volume questions with fast, low-cost answers. Deep mode takes on issues that need reasoning first. Set the mode yourself, or let Computer choose. We benchmark new models continuously, so each mode stays current. ### Here, there, everywhere. Chat, email, WhatsApp, and voice. Customer Agent meets customers wherever they are, with the same agent and the same memory behind every conversation. When a conversation needs a person, it hands off with the full context intact. ### Looks and sounds like you, not us Match the agent's tone of voice and the look of your support center to your brand, down to custom cards for product tips, onboarding, and proactive nudges. Customers get help that feels like your brand, not a bolted-on bot. ## Customer Agent gets sharper every week Most AI agents are the same on day 90 as day one. Customer Agent isn't. It watches every conversation, drafts improvements, and shows you the expected lift- so you can decide how to make it better, every week. ### Most agents wait to be fixed. This one brings the list. Every week, Computer reviews the conversations your agent actually had, the ones it nailed and the ones it fumbled, and comes back with a short list of fixes. Approve what makes sense, wave off what doesn't, edit anything you want. You approve, it goes live. ### Your knowledge base writes itself When customers keep asking something the agent can't answer, Computer spots the pattern, drafts the missing answer, and adds it to your knowledge base. The next customer with the same question gets instant resolution. ### Standalone agents plateau. This one compounds. A standalone AI agent only ever learns from its past chats. Customer Agent learns from everything your business learns. Every ticket closed, every fix shipped, every product change, because it shares a memory with your entire organization. ## Works across everything you already run Connect the tools your team already lives in. No other AI solution works across your tools, apps, and systems like Computer. Because no one else has Computer AirSync and Computer Memory. Why? We invented them, and patented them. ## Customers Salesforce (Coloured), zendesk, Jira (Coloured), Slack (Coloured), Notion, DATADOG (Coloured), Shopify (Coloured), Stripe (Coloured), Confluence (Coloured) ## The choice is yours Though, let’s be honest, it’s not much of a choice. Book a demo and we’ll show you what Customer Agent resolves on day one, and how much sharper it is by week twelve. [TALK TO US](https://devrev.ai/request-a-demo)