Product Led Support

Efficient Operations

Do More with Less Uplevel Support Talent Deliver Exceptional Service Proactively Engage and Resolve

Modern Engagement

Connect with users In-App Elevate from Chat to Screenshare Be on the move with Mobile Follow users across Slack and Social

Support Analytics

View product and service availability Understand User behaviors Predict customer health metrics Report on team KPIs

Automated Processes

Orchestrate support flows Automate ML learned behaviors Recommended AI next best actions Deflect with NLP suggestions
Key Features: PLuG live-chat Widget Knowledge Search Unified Inbox Modern Ticket Management Auto Suggestions SLA Management Knowledge + Product Management Auto Response Team Management Intelligent Routing