DEVREV
Deliver Customer Delight, The AI Way.

Leverage the power of generative AI to create unparalleled customer experiences. Increase agent productivity with DevRev's AI-based customer support.

Why Do You Need an AI Solution For Customer Support?



Make efficient, effective, and empathetic customer support possible with AI customer support software. Let’s dive into the role of AI in customer support.

  1. Empower your agents become more productive by letting AI do all the heavy lifting for routine ‘how-to’ queries

  2. Equip your product teams to build beautiful products based on customer insights 

  3. Eliminate errors and improve customer delight with accurate responses

  4. Improve customer experience through sentiment analysis that helps you map the trends in tickets to identify customer pain points and frustrations

  5. Never leave a customer hanging as AI helps to curb queue time and enables instant resolution

  6. Go beyond office hours and serve customer 24*7 with AI customer support

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Chat AI
Auto-respond with GPT-powered Replies
  • 100x Agent Productivity

    Make live-chat communication a breeze by letting GPT prep your agent's responses.

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  • Personalize with Zero Hassle
  • Skip Queue Time
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Conversational AI
Deflect with Generative AI Answers
  • Goodbye, Bots. Hello, Conversational AI

    Intents and slots are dead. Stop building bots and let DevRev’s conversational AI for customer support learn from your knowledge base.

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  • Go Beyond KB Links
  • Deploy AI Chatbots in Minutes
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Derive insight with Intelligent Clustering

What's the voice of the customer? Group tickets with smart clusters that find semantic similarity across customer feedback to auto-generate product insights. Understanding the customer's needs is now easier with DevRev’s customer support automation software

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Routing Made Seamless & Efficient

Make fast and frictionless support possible by resolving customer support tickets with AI. Intelligently route the right ticket to the right agent based on their skills and efficiency.

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When we started Descope, we thought hard about customer success — namely, how to engage with a high volume of customers, without needing to hire a ton. DevRev's extensible API-first platform enables scale up while still delivering high-quality support.”
author
Gilad Shriki

Co-Founder, Descope