Notify the customer if conversation in waiting on user
Notify the customer if conversation is in waiting on user for more than specified time.
Conversation reminder
The Conversation Reminder snap-in notifies the customer when a conversation remains in the Waiting on User status for an extended period..Feature
- Trigger Condition: When the conversation stage updates to Waiting on User, an event is scheduled to notify the customer.
Installation
For detailed installation and configuration instructions, refer to the Conversation reminder documentation.More Snap-ins
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