ai-powered customer support
Elevate your customer experience with AI
✅ Become 4x more productive with GenAI
✅ Reduce your total cost of ownership by 40%
✅ 1 click risk free migration & onboarding at zero cost
Lunch and learn with DevRev - it’s on us!
Powering the next generation of 4500+ companies
Leading the G2 Spring reports with 16+ badges!
Conversational ai
Make customers happier and cut costs by 50% with AI
- Reduce support volume - Deflect more tickets with accurate, helpful GPT-powered query responses
- Empower Customers - Create a strong self-serve ecosystem by auto-sharing resources with customers
- PluG support into apps - Extend support wherever customers are with the AI-enhanced, in-app PLuG widget
- Create content easily - Use AI to convert any customer conversation into knowledge base articles
smart ticketing
Resolve tickets 5x faster with AI-enhanced automation.
- Identify issues proactively - Cluster similar tickets with AI and identify emerging issues faster and preemptively
- Transfer tickets seamlessly - Route unresolved tickets to the right agents with workflows built with simple prompts
- Resolve queries rapidly - Solve common user issues faster with AI suggestions for similar tickets and relevant articles
- Keep customers informed - Update customers in real-time with automated multi-channel communication
premium support
Drive 2x greater retention with smarter, premium support.
- Never miss an SLA - Work with engineering on a unified inbox, set warning targets, and prevent breaches
- Track performance - Stay on top of support performance with built-in analytics and CSAT surveys
- Collaborate effectively - Accelerate information sharing by converging support, product, and user data in one shared view
- Recreate issues instantly - Get full, accurate context about user issues with user session replays
“Most of our user’s queries today is getting handled by DevRev’s AI bot. A lot of these requests don't require human intervention, saving time not just for the support team but also for the customer. It's a wonderful experience, because users don't have to wait.”
