They took the leap from Zendesk to DevRev
Leading the G2 Spring reports with 16+ badges!
Nothing Zen about Zendesk?
Time to switch if you are
Overwhelmed with many tickets that are just simple queries
Toggling between multiple tools for information
Struggling to make Zendesk + Jira integration work
Relying on vague descriptions to debug issues
Unable to automate workflows without using Zapier
Paying exorbitant amounts of money for namesake AI
“We needed to set the foundation for support infrastructure. Tools like Zendesk, Hubspot, Salesforce were way too clunky for what we needed. So I went with the tool that I think can grow with us.”
Modern tech companies choose DevRev
Enhance self-service with AI
Resolve issues instantly within your app using GPT and Semantic Search
Sync support and engineering
Integrate with Jira natively for real-time updates and Slack-like collaboration
Reproduce issues natively
Resolve issues faster with built-in observability and session replays
Automate autonomously
Create your own automations without any third-party connectors
Save more
$100K
Savings on professional services
6 months
Free access to DevRev’s AI Suite
$50K
Savings on set-up & administration
COMPARISON
Resolve 5X faster.
Reduce cost to serve by 40%.
| Features | DevRev | Zendesk |
|---|---|
| Modern CRM powered by LLMs | |
| ✓ | AI add-on only for enterprise users |
| Self-learnig GPT-chatbot | |
| ✓ | ✕ |
| In-app notifications on SLA breach | |
| ✓ | ✕ |
| In-built 2-way integrations (Jira, Salesforce, more) | |
| ✓ | ✕ |
| Built-in user observability | |
| ✓ | ✕ |
| Workflow automation without third party apps | |
| ✓ | ✕ |
| AI-powered reporting & insights | |
| ✓ | ✕ |
| Slack-like collaboration with development teams | |
| ✓ | ✕ |
| Update end-users in real time | |
| ✓ | ✕ |
| Extensible automation engine: APIs, Webhooks, JavaScript | |
| ✓ | ✕ |
| Premium customer support | |
| ✓ | ✕ |
| Pricing | |
| Starts from $19.99/month | Starts from $55/month |
PlugIn app support
Reduce ticket volume by automating resolution
- Resolve queries instantly with a self-learning GPT-bot that can scrape information from knowledge base
- Say goodbye to bot builders - no bot training or set up required
- Convert user queries into knowledge articles by automatically creating Q&As from conversations
INTEGRATIONS
Resolve faster with native 2-way Jira sync
- Create and update Jira issues automatically without an external connector
- ️Get real-time notifications and status updates directly within the Support app
- Provide a thread-like messaging interface for support and product teams to collaborate from their respective apps
Support
Support Ops-as-a-Service
- Automate your support workflows without using any third-party apps or professional services
- ️Monitor support performance via custom dashboards with in-browser analytics and reporting
- Eliminate disjointed middleware and layers of integrations from data processing and visualization
