They took the leap from Zendesk to DevRev
Nothing Zen about Zendesk?
Time to switch if you are
Overwhelmed with many tickets that are just simple queries
Toggling between multiple tools for information
Struggling to make Zendesk + Jira integration work
Relying on vague descriptions to debug issues
Unable to automate workflows without using Zapier
Paying exorbitant amounts of money for namesake AI
“We needed to set the foundation for support infrastructure. Tools like Zendesk, Hubspot, Salesforce were way too clunky for what we needed. So I went with the tool that I think can grow with us.”
Modern businesses are switching to DevRev; here’s why
Unified solution
DevRev is a fully integrated platform that puts customer experience at the heart of your support, engineering, and product teams.
Support at scale
Use GPT and AI to auto-generate answers, summarize conversation pointers, or publish articles to enrich your knowledge base.
Proactive
Don’t let customers come to you with issues. Offer preemptive support with smart programmable nudges on your website and App with PLuG.
Better Insights
Get a real-time view of customer issues, detect trends, and understand customer needs deeply with Turing AI.
Save more
$100K
Savings on professional services
6 months
Free access to DevRev’s AI Suite
$50K
Savings on set-up & administration
Don’t miss out on 5X faster resolution and 40% cost saving.
| Features | DevRev | Zendesk |
|---|---|
| Modern CRM powered by LLMs | |
| AI add-on only for enterprise users | |
| Self-learnig GPT-chatbot | |
| In-app notifications on SLA breach | |
| In-built 2-way integrations (Jira, Salesforce, more) | |
| Built-in user observability | |
| Workflow automation without third party apps | |
| AI-powered reporting & insights | |
| Slack-like collaboration with development teams | |
| Update end-users in real time | |
| Extensible automation engine: APIs, Webhooks, JavaScript | |
| Premium customer support | |
| Pricing | |
| Starts from $19.99/month | Starts from $55/month |
Give customers the support they need, where they need
- Provide a complete omnichannel experience to your customers both on the web and in-app.
- Use Turing AI to automatically respond to customer queries with complete context
- Provide proactive support, which means reduced workload for the support team & happier customer
