Devrev vs intercom
One is exorbitant and not built for tech. The other is DevRev.
Intercom costs a bomb for only support features that aren’t unique to it or specialized for fast-moving tech companies. In the DevOps era, your teams need more. DevRev is more.
Powering the next generation of 4500+ companies
DevRev powers modern support teams
but doesn’t leave product teams behind.
Scalable Operations
Automate customer support tasks with AI-powered workflows, deliver enhanced self-service with GPT, and free up humans to solve complex problems.
Support Intelligence
Track metrics around tickets, SLAs, conversations, responsiveness, CSAT, and extract valuable customer support insights.
OneCRM
Combine development and support on one unified CRM that lets multiple business units collaborate to improve CX and product decisioning.
High ROI
Reduce overheads with automated customer and internal comms, minimized tool sprawl, and lower total cost of ownership (TCO).
Switch today
60%
Higher deflection
40%
Savings on TCO
5X
Faster resolution
COMPARISON
DevRev is built for customer-first brands.
Intercom isn’t.
| Features | DevRev | Intercom |
|---|---|
| Unified CRM for support and dev teams | |
| ✓ | ✕ |
| Native collaboration with dev teams | |
| ✓ | ✕ |
| AI-enhanced ticket analysis and suggestions | |
| ✓ | ✕ |
| Advanced ticket auto routing parameters | |
| ✓ | Limited |
| AI-powered ticket clustering | |
| ✓ | ✕ |
| Natural language workflow builder | |
| ✓ | ✕ |
| Natural language insight extraction | |
| ✓ | ✕ |
| Internal video and audio huddles | |
| ✓ | ✕ |
| Unlimited Airdrops for cross-app data sync | |
| ✓ | ✕ |
| Modern issue management platform | |
| ✓ | ✕ |
| Advanced product roadmapping | |
| ✓ | ✕ |
| Advanced engineering sprint mode | |
| ✓ | ✕ |
| Dependency tracking | |
| ✓ | ✕ |
| GitHub event ingestion | |
| ✓ | Not sure |
| Github auto issue creation | |
| ✓ | ✕ |
| Jira 2-way sync | |
| ✓ | ✕ |
| Real-time collaboration features | |
| ✓ | Not sure |
| Real-time notifications | |
| ✓ | Not sure |
support
Drive exceptional support even as you scale up
- Auto-respond to queries and optimize self-serve with a GPT-powered chatbot
- Take an omnichannel resolution approach with the PLuG in-app widget, powered by AI
- Build complex workflows and extract valuable intelligence using natural language
Turing AI
Automate ticket management and generate insights with AI
- Intelligently route support tickets to the right agent based on powerful, customizable workflows
- ️Find semantic similarities across tickets, group them automatically, and auto-generate product insights
- Turn conversations into content by instantly converting queries into knowledge base article
OneCRM
Build a true ‘intercom’ between product and support
- Seamlessly link PMs and devs with end-users via support teams, and craft stronger products
- ️Run support ops like clockwork with AI-enhanced ticketing and comms automation
- Track dev velocity, plan sprints, collaborate better, monitor product health, and ship faster
