---
title: "DevRev | The AI platform with Native Shared Memory"
description: "The only enterprise AI platform with Native Shared Memory. Computer reasons across live product, support, and sales data – more efficiently, and more precisely"
url: "https://devrev.ai/"
updated: "2026-09-29T17:52:30Z"
---

# DevRev | The AI platform with Native Shared Memory

The only enterprise AI platform with Native Shared Memory. Computer reasons across live product, support, and sales data – more efficiently, and more precisely

## Your entire company, made ready for customers & employees to self-serve

Your employees are waiting on each other. Your customers are waiting on hold. All they want is to solve their own problems. With Computer, by DevRev, they can. Finally.

## Customers

Paytm, MongoDB, Camping World, Bill.com, Indigo, S&P Global

### DevRev joins the OpenAI Marketplace launch to advance customer and employee self-service

[READ ANNOUNCEMENT](https://devrev.ai/blog/openai-announcement)

## Your company is too good to be hard to use

Unlike other AIs, Computer doesn’t just automate simple requests. It unifies all your data and expertise, so customers & employees get the search, answers, and actions they need. They stay in control. Computer keeps them moving.

## Customers want answers and solutions – ASAP

Simple customer questions get instant answers. Requests that need action get handled end to end. And problems that need a talented human are triaged, escalated, and arrive with full context. In your brand, in their language, across every channel.

[EXPLORE CUSTOMER AGENTS](https://devrev.ai/use-cases/customer-agent)

## Employees want momentum, not frustration

When an employee needs an answer, they get it. If they need action (like access or licensing), it’s handled. All in the tools they already use. What if something needs a talented person? Computer escalates – with full context. Everyone saves time. Everyone stays focused.

[EXPLORE EMPLOYEE AGENTS](https://devrev.ai/use-cases/service-desk-automation)

## Proof that holds up in production

[MORE STORIES](https://devrev.ai/customers)

### 70%

AI resolution rate

BILL extended an intelligence layer to customers through an AI agent deployed across in-product, web, and mobile experiences.

[READ THE BILL STORY](https://devrev.ai/customers/bill)

### 95%

reduction in resolution time

ICICI’s escalations could take up to 48 hours, with DevRev’s solutions, they reduced this time to less than two hours.

[READ THE ICICI STORY](https://devrev.ai/customers/icici-prudential-life)

## Every request, met at the right level

Some issues need an instant answer. Some need action. Some need a talented person.

Whatever the ask, Computer understands. Resolving when it can. Bringing in your team when human judgment matters.

### L1 – answers from your knowledge

Most requests are questions with a known answer. That knowledge just needs finding.

Grounded in your all company's live data, Computer answers instantly and accurately – via natural conversation.

### L2 – acts across your systems

An answer often isn’t the end of an issue – something still needs fixing.

Computer acts across your existing systems, within your permissions and approvals. Every action is logged, and can be undone.

### L3-4 – collaborates with your teams

Some cases need human judgment, empathy, or insight.

Computer triages and routes to the right team. With full context, and next-step suggestions. Human + AI collaboration in action.

## Permission-aware from day 1

Computer can only act within each user’s permissions – it can’t see, share, or do anything they can’t. Every every action is logged, auditable, and reversible.

SOC 2 Type 2, ISO/IEC 27001, GDPR, HIPAA, CCPA, AWS Partner

## See Computer on your data: book a demo

Our zero-commitment, 30-minute demos are legendary. Watch Computer run on your systems, and never look back.

[Book a demo](https://calendly.com/mdr-team/devrev-product-demo)