Support as One
with the world's first DevCRM
In-App product support combined with a scalable and customizable ticketing platform that turns agents into customer engineers.
- PLuGLIVE CHATSELF SERVICECONVERSATIONAL AIML SUGGESTIONSThe product-led channel to talk to your users. Chat, recommend, and nudge your customers to drive adoption and delight.
- InboxOMNI-CHANNELQUICK ACTIONSAUTO UPDATESSUGGESTED REPLIESA bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email to ensure you never leave a customer hanging.
- TicketsDEFAULT & SHARED VISTASCUSTOMIZATIONWORKFLOW ENABLEDSOCIALA modern ticket management platform, enriched by CRM data and connected to developer issues to bring product and customer centricity to every team member.
The #1 Support Platform for SaaS
Product knowledge center
Enable your team and customer by maintaining a connected product and knowledge center that never goes stale.
AI suggested answers
Proactively identify and deliver self service support to reduce inbound requests and provide zero click answers to customer questions.
Slack app with bidirectional sync
Scale Slack Connect channel engagement with the best Slack support app. Never lose a customer thread and easily handoff customer success engagement with support through bidirectional conversation syncing and ticket generation.
Automated ticket to issue
Never have a customer ask for an update on their request. DevRev syncs across Jira and Github to give a live heartbeat to every customer ticket. Updates stream back to the customer so every user is kept in the loop on active development.
Get started with Snap-ins. Visit the Marketplace to install powerful automations or integrate with your favorite apps.
- GitHubYour issues on Autopilot. Sync GitHub and DevRev so issue and status is always real time and driven by code.
- SlackScale your customer support in Slack! Enable real-time bidirectional sync with Slack and bring order to the chaos.
- JiraBidirectional sync to coexist delightfully with Jira, and transition to DevRev at your own pace.
- EmailEnable customer conversations no matter where they happen.
- Support convergenceReal-time updates between customer conversations, support tickets, and developer issues.
- LinearImport or sync Linear issues for a seamless DevRev onboarding experience.
- GitHub IssuesImport or sync GitHub issues and users for a seamless DevRev onboarding experience.
- Auto routingRoute customer converstaion to reach the right team member