DevRev
home_hero_bg
Product-Led Support
Support as One
with the world's first DevCRM
Empower your entire organization to engage with customers and convert product feedback into delightful experiences.
PRODUCT-LED SUPPORT
In-App product support combined with a scalable and customizable ticketing platform that turns agents into customer engineers.
  • PLuG
    LIVE CHATSELF SERVICECONVERSATIONAL AIML SUGGESTIONS
    The product-led channel to talk to your users. Chat, recommend, and nudge your customers to drive adoption and delight.
    The product-led channel to talk to your users. Chat, recommend, and nudge your customers to drive adoption and delight.
  • Inbox
    OMNI-CHANNELQUICK ACTIONSAUTO UPDATESSUGGESTED REPLIES
    A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email to ensure you never leave a customer hanging.
    A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email to ensure you never leave a customer hanging.
  • Tickets
    DEFAULT & SHARED VISTASCUSTOMIZATIONWORKFLOW ENABLEDSOCIAL
    A modern ticket management platform, enriched by CRM data and connected to developer issues to bring product and customer centricity to every team member.
    A modern ticket management platform, enriched by CRM data and connected to developer issues to bring product and customer centricity to every team member.
Support Platform
The #1 Support Platform for SaaS
Product knowledge center
Product knowledge center
Enable your team and customer by maintaining a connected product and knowledge center that never goes stale.
AI suggested answers
AI suggested answers
Proactively identify and deliver self service support to reduce inbound requests and provide zero click answers to customer questions.
Slack app with bidirectional sync
Slack app with bidirectional sync
Scale Slack Connect channel engagement with the best Slack support app. Never lose a customer thread and easily handoff customer success engagement with support through bidirectional conversation syncing and ticket generation.
Automated ticket to issue
Automated ticket to issue
Never have a customer ask for an update on their request. DevRev syncs across Jira and Github to give a live heartbeat to every customer ticket. Updates stream back to the customer so every user is kept in the loop on active development.
Marketplace
Get started with Snap-ins. Visit the Marketplace to install powerful automations or integrate with your favorite apps.
  • GitHubYour issues on Autopilot. Sync GitHub and DevRev so issue and status is always real time and driven by code.
  • SlackScale your customer support in Slack! Enable real-time bidirectional sync with Slack and bring order to the chaos.
  • JiraBidirectional sync to coexist delightfully with Jira, and transition to DevRev at your own pace.
  • EmailEnable customer conversations no matter where they happen.
  • Support convergenceReal-time updates between customer conversations, support tickets, and developer issues.
  • LinearImport or sync Linear issues for a seamless DevRev onboarding experience.
  • GitHub IssuesImport or sync GitHub issues and users for a seamless DevRev onboarding experience.
  • Auto routingRoute customer converstaion to reach the right team member